Position Overview / Purpose:We are looking for a Principal UX Designer to lead UX strategy, quality, and experience outcomes across our Audiology portfolio in the region.
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This is a senior individual contributor role for an experienced UX leader who operates at a systems level while remaining hands-on in delivery, leading through craft, clarity, and influence rather than line management.In this role, you will act as the accountable UX voice across Audiology initiatives, ensuring coherent, evidence-based, and compliant end-to-end experiences for clinicians, recipients, and partners.This is a hands-on role where you are expected to deliver high-quality design, not just define direction.
You will operate as a principal UX lead within cross-functional teams, shaping experience intent early, guiding design quality throughout delivery, and stepping into critical initiatives when the stakes are high.You will partner closely with Product, Engineering, Clinical, Regulatory, and regional stakeholders, influencing decisions at both team and senior leadership level.This role also provides design leadership support to Acoustics, where workflows and experiences intersect, ensuring alignment and consistency across the broader ecosystem.Role DimensionsDeliver high-quality designDeliver high-quality design on critical workstreams to support teams already delivering against roadmapTranslate complex workflows and constraints into clear, usable design solutionsUse hands-on design work, including targeted research and usability validation, to demonstrate standards and guide teamsProvide craft leadership and quality oversightDefine, uphold, and evolve UX standards across the Audiology portfolio & practiceProvide guidance, peer feedback, and quality review to designers contributing to this spaceStep into complex or high-risk workstreams to clarify experience intent, unblock teams, and make trade-offs visible earlyLead through influence, example, and hands-on contribution rather than people managementChampion evidence-based and responsible designEnsure experiences are grounded in validated user needs and supported by appropriate research and usability evaluationIdentify and manage experience-related risks, particularly where workflow complexity or behaviour change is involvedTranslate insight into clear design rationale that supports usability, quality, and decision-makingPartner across disciplines and influence decisionsWork closely with Product Managers, Product Owners, Engineering, and other key stakeholdersContribute meaningfully to discovery, solution definition, and investment decisionsProvide structured UX trade-off recommendations to support informed decision-makingInfluence decisions at both team and senior stakeholder levelDrive ecosystem coherenceLead design contributions to shared patterns and systems, partnering with Engineering to ensure scalable and reusable solutionsEnsure consistency across products, channels, and touchpointsAnticipate cross-product dependencies and mitigate systemic experience risk earlyWhat You'll BringYou are a senior UX professional who brings structure, clarity, and calm to complex environments.
You are comfortable operating with meaningful constraints and enjoy balancing user needs, technical feasibility, and business priorities.You bring:Exceptional visual communication, storytelling, and presentation skillsStrong UX strategy and end-to-end service design capability within complex systemsProven experience influencing cross-functional and senior stakeholders without formal authorityStrong research and data literacy, with the ability to synthesise qualitative and quantitative insightA passion for design quality, evidence-based decision-making, and systems-level thinkingAbility to translate thinking into high-quality, delivered design outputExperience & QualificationsEssential8+ years' experience in UX, Product, or Service Design within complex digital or enterprise environments5+ years' operating as a senior individual contributor shaping high-impact initiativesExperience working within constrained environments (e.g.
scale, performance, safety, or compliance)Demonstrated contribution to multi-product or systems-level initiatives in a matrixed organisationExperience delivering high-quality design within real product or service environmentsDesirableExperience in medical devices, health technology, or other regulated industriesExperience in stage-gated or structured product development environmentsDesign systems or pattern library governance experienceExposure to AI-enabled tools and human-AI interaction considerationsAgency or external partner management experienceEducationFormal education in Design, Human Factors, Psychology, Engineering, or a related discipline.
Equivalent professional experience may also be considered.
Master's or PhD degree in a relevant scientific or engineering discipline (or equivalent) For candidates with degrees obtained outside Belgium, a formal recognition process may be required as part of the hiring journey.LanguagesEnglish
- fluentApplication RequirementsPlease include a link to relevant work or case studies that demonstrate your experience.We respect confidentiality and do not expect any proprietary or sensitive information to be shared.
Work can be anonymised or discussed at a high level during the interview process.Why Join Us?At Cochlear, you'll work on products that directly impact people's lives.
This role gives you the opportunity to shape experiences used by clinicians and recipients every day, while working alongside teams solving complex, real-world problems. xphnsxz You'll be hands-on in delivery, influencing direction, improving quality, and helping teams move faster with greater clarity and confidence.
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