Hey, we are Accountable!
With our app, we make the lives of self-employed people a lot easier by making their tax hassles simple and stress-free. Our team is booming and we are looking for an enthusiastic Junior Customer Success Officer to join us in making this mission a reality.
Tasks
Operations (66% of your time)
* As a Tax Coach, you are the first help for tax questions. Via chat, email, phone or video call, you assist our users.
* You support the community with demos, webinars and drafting FAQs.
* You act as a bridge between self-employed users and our product team, both for passing on new ideas and resolving issues.
Projects (33% of your time)
* You devise strategies to retain and persuade users to subscribe.
* You contribute to improving our UX and work closely with the marketing team.
Requirements
* You are fluent in English, French and Dutch.
* You have an eye for detail and always focus on quality.
* You are strong in communication and know exactly how to help and convince our customers.
* You can work well independently, but also function well in a team.
* You feel completely at home in the energetic and rapidly changing environment of a start-up.
* You have a practical attitude, get to work immediately and see opportunities everywhere.
* Financial knowledge is an advantage, but not a requirement - we will quickly bring you up to speed during your onboarding.
Benefits
What we offer in this role:
* A role where you make a real difference to self-employed people.
* Working in Brussels and remotely.
* An attractive salary
* An open-ended contract with plenty of development opportunities.
Sound good? Top! We are looking for real people with real skills. Typical CVs? No need; we are more interested in your personality and drive. Ready to work with us on this mission? Let's chat!
As the first European tax app for the self-employed, Accountable makes it easy to submit all tax returns to the tax office with just a few clicks. Accountable is present across Europe, with offices in Berlin & Brussels.