IT Infrastructure Professional
We are seeking an experienced IT Infrastructure Professional to manage and maintain our office IT infrastructure, including the network, laptops, and videoconferencing setups. As a key member of our team, you will be responsible for administering our SaaS solutions, primarily Microsoft 365, ensuring smooth operation, user support, and security configurations.
Your Key Responsibilities:
* Managing and maintaining our office IT infrastructure, including the network, laptops, and videoconferencing setups.
* Administering our SaaS solutions, primarily Microsoft 365, ensuring smooth operation, user support, and security configurations.
* Liaising with external vendors for IT-related services and solutions.
* Proactively identifying and implementing opportunities to improve efficiency and productivity across all departments through tooling and automation, leveraging scripting where appropriate.
* Actively exploring, evaluating, and implementing AI-powered tools and agents to enhance our operations and workflows.
* Ensuring the security and integrity of our IT systems and data, adhering to best practices.
* Providing timely and effective IT support to all employees.
* Contributing to the development and maintenance of IT-related documentation.
About You:
* Previous experience in an IT support or system role.
* Solid understanding of IT infrastructure components (networking, hardware).
* Experience managing SaaS platforms, ideally Microsoft 365 and Microsoft Teams.
* A proactive approach to problem-solving and a strong customer service orientation.
* Professional communication and interpersonal skills.
* A keen interest in automation, with basic knowledge of Python for scripting and automation tasks.
* A good familiarity with current AI solutions, such as ChatGPT and Google Gemini, and an eagerness to explore their potential applications within our operations.
* Understanding of Single Sign-On (SSO) concepts, Security Assertion Markup Language (SAML), and System for Cross-domain Identity Management (SCIM) for user provisioning.
* A foundational understanding of IT security best practices.
* Fluency in English, both oral and written.
Our Tech Stack:
MacOS, MS365, GCP, GitHub, various SaaS solutions, Python (for scripting).