Description
As a Junior Customer Success Consultant within our dedicated Adfinity solution team, you are the driving force that propels our clients towards optimal mastery of Adfinity while serving as their primary point of contact to overcome any obstacles they may encounter. You embody operational excellence and act as a trusted partner, ensuring a seamless user experience.
Your mission revolves around two essential pillars: providing in-depth training to our clients on our accounting and financial software to guide and advise them in their daily use of Adfinity, and efficiently resolving issues inherent to the solution.
As a consultant, you don't manage just one client, but rather juggle multiple clients and distinct projects simultaneously. With over 1000 clients in diverse sectors and domains, each day is an adventure rich in diversity.
And if you enjoy this job, why not do it within Belgium's Best Workplace since 2015 ;-)
Responsibilities
Following thorough training by our most qualified experts, you will gain comprehensive expertise in the operation of our Adfinity application. Your responsibilities will include:
* Conducting detailed training sessions on our accounting and financial software, whether on-site or directly at the client's location
* Taking charge of organizing training sessions, ensuring an optimal experience for our clients
* Actively contributing to the creation of client documentation, ensuring maximum clarity and understanding
* Serving as the preferred point of contact for clients, efficiently assisting them through tickets or by phone
* Conducting in-depth research to provide professional answers to complex questions from clients
* Transmitting complex questions and potential bugs to our expert colleagues for swift and effective resolution
* Working closely with and maintaining transparent communication with product and project teams
* Ensuring a positive customer experience from the initial introduction to continuous follow-up, ensuring satisfaction at every stage
Profile
Must-have:
* Master's degree in Science or Business Engineering ideally
* Strong affinity with IT and finance domains: You have a deep understanding of technological and financial issues, allowing you to grasp our clients' needs
* Excellent interpersonal skills: Your ability to build strong relationships with clients and colleagues is a key asset for this service-oriented role
* Assertive client orientation, enjoying direct and phone contact with clients: You are passionate about customer satisfaction and thrive in direct or indirect interactions with them
* Team player: Effectively working within a team, promoting collaboration, and contributing positively to the collective work environment
* Proven presentation skills: Your ability to communicate clearly and engagingly is essential for effectively sharing your knowledge with clients
* Maximum 2 years of experience: Professional experience limit to ensure a fresh and innovative perspective
Nice-to-have:
* Good knowledge of SQL: Having a deep understanding of SQL language to manipulate and query databases
* Proficiency in Dutch and English: Being comfortable in at least one language in addition to French, either Dutch or English, would be an asset
* Limited experience in a similar role: Previous experience in a similar role would be an advantage but is not mandatory
Benefits
Competitive Package:
* Company car with fuel and/or charging card for unlimited use in Belgium
* Meal vouchers
* Eco-vouchers
* Hospitalization insurance Alan: innovative, transparent and paperless health partner. Possibility to add ambulatory and dental insurance (specialists, doctors, dentists,...) at a lower cost than if taken separately
* Group insurance
* Mobile phone subscription
* Seniority days
* Platform for converting the end-of-year bonus into additional, personalised benefits
A fun and Stimulating Work Environment:
* Transparent communication
* Modern, wellbeing-oriented offices
* A young, dynamic and forward-looking management
* Events: business trips abroad, sports and team building events, gala evenings, etc.
* Fresh fruit, free breakfast once a month, gaming room (darts, PlayStation, board games, kicker table,...), afterwork every Friday, and … strong coffee ;-)
Opportunities:
* Opportunity to grow rapidly, both vertically and horizontally
* Possibility to become shareholder after 3-4 years