People Services Team Lead Role
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We are seeking an experienced People Services Team Lead to join our organization. In this role, you will be responsible for managing a team of people services advisors and providing operational support to the business.
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The ideal candidate will have a strong background in human resources and experience leading teams in high-volume, transactional environments. They should also have broad knowledge of employment legislation and regulation, as well as excellent communication and interpersonal skills.
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Responsibilities of the role include:
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1. Coordinating people services operational tasks associated with global mobility, wellbeing, performance management, and employee engagement.
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2. Providing proactive advice to the business on people-related issues, including compliance with Arcadis policy and relevant employment legislation.
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3. Leading the development and maintenance of people policies and processes.
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4. Managing requests through the HR help desk, ensuring that progress is tracked and appropriate resolutions are provided to employees and line managers.
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5. Referring or escalating requests to business partners or global centres of excellence, as appropriate.
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6. Facilitating onboarding and offboarding processes.
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7. Supporting the cyclical and operational needs of the business, including recruitment and promotions.
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8. Identifying improvements needed in people processes to drive positive employee experience.
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9. Liaising with internal service providers and stakeholders to ensure seamless operational delivery.
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10. Delivering proactive, timely, and high-quality service to the business.
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11. Working collaboratively within the people operating model to support the wider business.
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12. Playing a key role in the local people services network and contributing to group-wide people projects.
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13. Modeling the Arcadis way and ensuring familiarity and compliance with health and safety regulations and guidelines.
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14. Providing advisory services in support of strategic people programs, incorporating cultural pillars such as sustainability, inclusion, accountability, and human centricity.
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15. Establishing trusted relationships with employees and line managers.
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16. Collaborating with multi-disciplinary teams to co-create, develop, and support people solutions.
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17. Coaching, supporting, and building capability within the people advisor team.
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18. Developing and maintaining people policies and processes.
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19. Managing requests through the HR help desk and ensuring compliance with Arcadis policy and employment legislation.
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20. Referring or escalating requests to business partners or global centres of excellence.
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21. Driving employee engagement and implementing actions to improve the employee experience.
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22. Facilitating onboarding and offboarding processes.
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23. Supporting the cyclical and operational needs of the business.
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24. Identifying improvements needed in people processes.
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25. Liaising with internal service providers and stakeholders.
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26. Delivering proactive, timely, and high-quality service.
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27. Working collaboratively within the people operating model.
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28. Contributing to group-wide people projects.
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29. Modeling the Arcadis way.
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30. Ensuring familiarity and compliance with health and safety regulations and guidelines.
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