Location: Antwerp
Salary: €3300 - €3600 Bruto
Start: ASAP
Languages: English, Flemish or French is an added bonus
Want to Join the launch team of an exciting new restaurant in Antwerp!?
I am looking for a vibrant, hands-on Assistant Restaurant Manager who thrives in a dynamic atmosphere. Are you hands on, love a cool and fun vibe where you work in a team that is like your second family?? Apply and let's talk if you love genuine guest engagement, are operational smart, and have a passion for hospitality.
Your Key Responsibilities are:
Customer Experience
* Get to know guests’ preferences and expectations to deliver memorable dining experiences
* Address and resolve guest complaints promptly and professionally, ensuring positive outcomes
* Build rapport with regular guests and proactively manage VIP or special requests
Operational Procedures
* Organize and oversee staff schedules, manage shift changes, and ensure smooth handovers
* Lead pre-shift briefings: update the team on events, promotions, menu changes, and set the tone for service
* Consistently monitor service flow; optimize table turnover and address bottlenecks
Staff Management & Development
* Identify staff training and development needs; design and deliver engaging training programs
* Mentor and onboard new staff, guide daily performance, and offer constructive feedback
* Implement motivational strategies to retain and energize the team
* Maintain a positive, collaborative workplace culture
Equipment & Maintenance
* Ensure all restaurant equipment is fully functional; perform basic troubleshooting and escalate issues
* Oversee regular deep cleaning and maintenance routines
* Keep first aid supplies up to date and enforce fire safety practices
Emergency & Safety Procedures
* Be well-versed in all emergency and crisis protocols
* Lead by example on health and safety, hygiene standards, and documentation (HACCP compliance)
Technology & Systems
* Manage point-of-sale (POS) and reservation systems confidently
* Use inventory management solutions (e.g., Growzer) to forecast, order, and track stock efficiently
* Process gift card transactions and maintain related logs
Community & Vendor Relations
* Cultivate friendly, respectful relationships with suppliers and community partners
* Offer personal touches—like a coffee with a delivery driver or genuine conversation with local partners
Active Tasks (Main Focus)
* Deliver excellent customer service and address complaints
* Conduct daily pre-shift briefings and staff support
* Mentor, train, and assist team members; ensure knowledge of menu and procedures
* Monitor food/beverage quality and service standards
* Enforce a zero-tolerance policy on drugs/alcohol for a safe workspace
* Ensure a clean, inviting, and vibrant environment at all times
* Communicate weekly updates to management (staff progress, client feedback, operational insights)
* Issue, activate, and track gift cards
What You Bring
* Strong leadership and people skills with a positive, team-playing attitude
* Operational savvy in hospitality or food & beverage settings
* Excellent communication in English; other language skills a plus
* Energy, resilience, and a drive to make every day at work fun and memorable
* Attention to detail, with a hands-on approach to problem-solving and innovation
* Familiarity with POS and reservation systems; basic knowledge of inventory and compliance best practices
Please ensure you have full working rights in Belgium as the client will not offer sponsorship at this time.