Direct message the job poster from Harvey Nash IT Lead Recruiter at Harvey Nash IT Consulting | Hiring Perfect Candidates for Perfect Clients | Headhunter
Description/Role: We are seeking a skilled consultant to
manage and strengthen relationships
between the company and its ecosystem consisting of subsidiaries and joint ventures to
ensure smooth service delivery. The consultant will act as a
strategic liaison
between internal teams and affiliated entities, aligning service expectations and operational needs. The role includes defining and implementing a partner intake model for both project-based and business-as-usual services, building tactical relationships, and supporting the development of governance frameworks that facilitate transparent communication and continuous improvement. Responsibilities
Manage and strengthen relationships between the company and its ecosystem consisting of subsidiaries and joint ventures to ensure smooth service delivery Act as a strategic liaison between internal teams and affiliated entities, aligning service expectations and operational needs Define and implement a partner intake model for both project-based and business-as-usual (BAU) services across the ecosystem Build and maintain tactical relationships that support long-term collaboration and mutual value creation Support the development of governance frameworks that facilitate transparent communication and continuous improvement Identify service delivery patterns and proactively address challenges to enhance operational efficiency Guide colleagues in elevating operational issues to a tactical level and foster cross-entity collaboration Balance business priorities with partner expectations through pragmatic and solution-oriented relationship management Requirements & Qualifications
Proven experience in vendor management, SLA management, and change management Experience in developing and implementing frameworks and processes 4 – 5 years of experience in a similar role Must have skills
Strong communication and stakeholder management skills Proven experience in vendor and SLA management Ability to work across operational and strategic levels High-level understanding of technical concepts related to service delivery Experience in developing and implementing frameworks and processes Change management capabilities Tactical thinking and ability to guide teams toward strategic outcomes Ability to support governance setup and continuous improvement initiatives Nice to have skills
Experience with Office 365 and other relevant software applications Experience in the telecom sector Familiarity with ao service desk operations, software packaging, and master service agreements Seniority level
Mid-Senior level Employment type
Contract Job function
Information Technology Industries
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