PpWhat once began as a dream in equestrian sports has grown into a globally respected brand. Today, his next ambition is clear: to make Stephex Motorhomes shine in the world of motorsport. /ppTo realise this ambition, we are looking for a driven Head of Service who shares our passion for quality and service. /ppThe Stephex Group, based in Meise (Belgium), is active in horse trading, real estate and automotive. /ppWe are the market leader in the construction of exclusive horse trucks and motorhomes, and thanks to an extensive dealer network, we serve customers throughout Europe and far beyond. /ppOur designs are internationally renowned for their high-quality finish, ease of use and refined appearance. /ppAn essential part of our organisation is Stephex Service, based in Merchtem. /ppThere, everything revolves around quality, precision and customer satisfaction. /ppAfter production in our factories, our teams guarantee complete customisation and personal service. /ppFrom exclusive vehicles to specialised transport solutions: at Stephex Service, we deliver perfection down to the smallest detail. /ppAre you someone who gets energy from perfection, who likes to take responsibility and derives satisfaction from visible results? /ppThen you will fit right in at Stephex Service – where passion, craftsmanship and pride makes the difference every day. /ph3The role of the Head of Service /h3pAs Head of Service, you will manage the entire operational flow of the customer experience — from order to delivery and aftercare. /ppYour operational coordination starts in the sales department: you monitor the production flow from Belgium, in close collaboration with our production managers in the United States (horse trucks) and Hungary (motorhomes). /ppYou are the link that ensures that every detail is correct and that every vehicle meets the customer\'s expectations exactly. /ppWithin the Service department, you are ultimately responsible for guaranteeing customisation, monitoring quality and taking customer satisfaction to the next level. /ph3Operational management /h3ulliManaging the entire operational chain for horse trucks and motorhomes /liliTranslating commercial orders into clear production and service orders /liliMonitoring delivery and production schedules in collaboration with production sites in Belgium, the US and Hungary /liliContinuously improving processes in terms of efficiency, quality and communication /li /ulh3Quality control and customisation /h3ulliEnsuring the flawless execution of customisation projects /liliCoordinating finishing, technical adjustments and customer-specific requirements /liliEnsuring that every vehicle exudes Stephex quality — down to the smallest details /liliResponsible for final inspection and customer satisfaction upon delivery /li /ulh3Leadership and collaboration /h3ulliLeading the Stephex Service team in Merchtem /liliCoordinating service, technical and finishing teams /liliWorking closely with Sales, Leasing, After Sales and Customer Experience /liliMotivating employees and encouraging ownership and craftsmanship /li /ulh3Communication and customer focus /h3ulliActing as a point of contact for internal teams and customers regarding operational questions /liliEnsuring transparent communication about status, timing and quality /liliTranslating feedback into improvement actions and sustainable customer relationships /li /ulh3Strategy and optimisation /h3ulliAnalysing operational performance and setting up improvement initiatives /liliReporting to the management team on planning, returns and customer satisfaction /liliContributing to the further professionalisation and scalability of Stephex Service /li /ulh3When talent meets Stephex /h3ulliA key role in the international growth of a premium, fast-moving brand. /liliSpace for entrepreneurship, creativity, and ownership. /liliA competitive salary package with performance-based bonuses. /liliCompany car, laptop, phone, and additional benefits. /liliAn inspiring workplace at our headquarters in Meise — the vibrant heart of Stephex Group. /li /ul /p #J-18808-Ljbffr