Job Description
We are looking for a person that will oversee the IT products and services for End Users at the Office. These products and services include, but are not limited to, Printing, On Site Support, Videoconference, Digital Signage, Connectivity, and local and global projects related to site activities that engage IT technology and services.
The Site Coordinator will work closely with the IT local and global teams and the LOS regional managers to ensure a strong focus on the quality of service provided by ETF DW&C. We are seeking a candidate with knowledge and experience in all the aforementioned areas.
Role Purpose
The Site Coordinator ensures effective coordination and delivery of IT support and end-user services at PMI local offices. The role serves as a key liaison between onsite teams, regional LOS managers, and global IT functions to maintain high service quality, compliance, and operational excellence.
Key Responsibilities
* Coordinate and support end ‑ user IT services at designated PMI locations, ensuring alignment with Service Level Agreements.
* Oversee onsite services such as printing, videoconferencing, digital signage, and connectivity.
* Collaborate with Market IT and business stakeholders to gather feedback, capture requirements, and guide adoption of T&PE products.
* Work closely with IT vendors to ensure accurate and timely service delivery.
* Support local and global IT initiatives impacting the site, ensuring compliance with PMI standards.
* Engage in local change management activities in alignment with global processes.
* Monitor and report service quality metrics, escalating issues when necessary.
* Ensure proper budget tracking related to onsite IT activities.
Job Requirements
Job Requirements
* Strong understanding of ITIL processes and general IT service management.
* Experience with end ‑ user technologies and onsite IT support environments.
* Knowledge of Microsoft products & AI, and experience with ServiceNow is a plus.
* Strong communication and stakeholder management skills.
* Ability to work with cross ‑ functional and global teams.
* Customer ‑ centric mindset and problem ‑ solving capability.
* Ability to manage multiple topics in a dynamic environment.
* Minimum 5 years of relevant experience in IT support or coordination roles.
* Knowledge & experience in IT Asset Management, including mobile device services.
1. The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!
About Us
We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.
We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.
Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.
Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.
We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.
More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.
If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.
We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.
Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.
If you suspect you've been targeted, please contact us immediately at RecruitmentEMEA@stefanini.com for verification.
Key Points to Remember:
* Legitimate job offers only follow interviews conducted with our hiring managers or clients.
* We will never ask for payment at any stage of the recruitment process
Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.