Advanced English level is a must.
We are looking for a Logistics Coordinator for our growing Palermo office.
Summary of essential job functions
* Booking & scheduling all shipments within the assigned Account Executive/team.
* Understand metrics that lead to team profitability including call center statistics, revenue & net revenue, variance to target, variance to max, load counts, etc.
* Direct communication with the Account Executives and Leadership team.
* Identify and solve capacity shortfalls within the team.
* Demonstrate thorough knowledge and understanding of various systems, technology, and tools to locate and secure various equipment types for customer shipments.
* Assign carriers to move shipments based on shipment information.
* Develop Core Carriers to limit load board usage.
* Answer 100% of inbound calls.
* Maintain a minimum of 50 inbound and 50 outbound average calls per day.
* Post all available shipments to internal loadboard.
* Choose carriers based on service levels and profitability targets.
* Ensure all loads are covered that are expected to ship each day.
* Maintain productive working relationships with customer representatives, motor carriers, and PLS employees.
* Monitor carrier performance and report carrier failures.
Qualifications
* Strong English communication skills, including email and phone.
* Ability to multitask.
* Effective time management.
* Ability to communicate clearly with internal and external customers, suppliers, and partners.
* Analytical problem solver with a passion for excellent customer service.
* No previous logistics experience necessary; training will be provided.
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