Monitor daily ramp ops, ensuring schedules & performance targets are metInitiate + manage corrective actions to prevent service degradation + secure punctualityTroubleshoot + act swiftly in complex situations, ensuring transparent two-way communication across all layers of staffGuarantee continuity during IRREG OpsPerform quality control checks based on safety & Ops proceduresGather and follow up on service-level dataRepresent Brussels Airlines in meetings with handling partners, reinforcing strong partnershipsDraft detailed, impartial reports on irregularities and propose process improvements.Observe, initiate, and follow up improvement opportunities, setting priorities and deploying action plansCoach external counterparts to ensure consistent quality across all ramp-related processes Bachelor’s degree or equivalent experience.Minimum 1 year of experience in a supervisory airline operations role.Fluent in English, Dutch, and French.Profound knowledge of airport working practices, operational process flows, aircraft loading regulations, and weight & balance.Valid driving license (B).Knowledge of Altea FM and CM.Familiarity with Brussels Airport BRS system.Strong organizational and leadership skills.Excellent communication and people skills.Stress-resistant, quick-thinking, and solution-oriented.Open, friendly, and guest-dedicated mindset.