Location: Wavre | Company: MyData-TRUST SA MyData-TRUST is looking for a Technical Support Specialist to join its IT team and support a growing user environment. The role sits within an Apple-first ecosystem (macOS managed via Jamf), combined with Microsoft 365, Entra ID and Okta. This position is focused on delivering reliable, structured and user-oriented support, within a well-defined framework of processes and standards. Key responsibilities Provide day-to-day L1/L2 technical support to end users Diagnose and resolve hardware, software and system-related issues Install, configure and maintain user devices (primarily macOS) Manage and follow up on tickets, ensuring proper prioritization and documentation Apply IT procedures and standards consistently Escalate issues in a clear and structured manner when required Support and guide users in their daily use of tools Technical environment Apple: macOS, Jamf (or other Apple MDM), endpoint security (FileVault, etc.) Microsoft: Windows 11, Microsoft 365, Entra ID, Intune Identity: Okta (SAML, SCIM) Network: Cisco Meraki Scripting and automation: zsh/bash, PowerShell, basic API integrations Profile 2 to 6 years of experience in IT support (L1/L2) Recent, hands-on experience with macOS is required Experience with an Apple MDM solution (Jamf preferred) Solid knowledge of Microsoft 365 and Entra ID administration Basic scripting skills (zsh, bash or PowerShell) Bachelor’s degree in IT or equivalent experience French and professional English (minimum B2) Ability to work on-site in Wavre What we are looking for Strong service mindset and user focus Ability to work in a structured and process-driven environment Autonomy once guidelines are defined Clear and concise communication Reliability and consistency in execution Nice to have Jamf certifications Exposure to security standards (ISO 27001/27002, GDPR, CIS, etc.) Knowledge of Zero Trust and modern identity practices Experience with automation tools This role is best suited for a junior to mid-level profile who is pragmatic, reliable, and comfortable operating within a structured environment, with a strong focus on support and service quality. If you are interested, feel free to apply or reach out for more information.