Job Description
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
We are seeking an experienced
Amazon Connect Solution Architect
to design and deliver scalable, secure, and integrated cloud-based contact center solutions. This role will be responsible for translating business requirements into robust technical architectures using Amazon Connect and related AWS services, ensuring compliance, performance, and cost optimization throughout the implementation lifecycle. The role will also be responsible for integrating the latest opportunities offered by Generative AI technologies.
Key Responsibilities
* Design end-to-end architecture for Amazon Connect implementations, including call flows, routing logic, and customer experience journeys.
* Define and implement integration strategies with AWS services (Lambda, DynamoDB, S3, Lex) and external systems (CRM platforms, APIs).
* Act as the technical lead and primary point of contact for stakeholders during design and delivery phases.
* Ensure security, compliance, and adherence to AWS best practices and organizational standards.
* Optimize system performance, scalability, and cost efficiency.
* Prepare architecture diagrams, solution design documents, and technical specifications.
* Collaborate with development teams, project managers, and business analysts to ensure successful delivery.
Required Skills & Qualifications
Required skills:
* Proven expertise in Amazon Connect and the AWS ecosystem.
* AWS Certified Solutions Architect.
* Experience designing and implementing cloud-based contact center solutions.
* Strong knowledge of API integrations; event-driven & serverless architectures.
* Understanding of security best practices and compliance frameworks (e.g., GDPR, PCI DSS).
* Excellent communication and stakeholder management skills.
* Familiarity with architecture frameworks such as AWS Well-Architected or TOGAF.
Nice to Have:
* Experience with CRM platforms like Salesforce or ServiceNow.
* Proven expertise in delivering AI-embedded solutions
* Knowledge of AI/ML services for conversational interfaces (e.g., Amazon Lex).
* Background in telephony systems and omnichannel customer experience.
* Hands-on experience with reporting and analytics tools.
What You'll Love About Working Here
* At Capgemini Belgium we offer flexibility in more than one way: next to our hybrid way of working, where we offer you can work 70% from home, we also offer our flex abroad program. With this program you can work up to 45 days abroad, this to maintain a good work-life balance.
* Next to this we also offer following additional benefits:
* Net expenses
* Company car or mobility budget (whatever works best for you)
* Health insurance
* Meal vouchers
* Pension plan
* Eco vouchers from €250/year.
* A flex plan where you can buy extra days off, update your insurance or buy home office supplies.
* 32 vacation days + Bank holidays.
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
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