Join Artion and Build the Next Category Leader
Artion is on a mission to reinvent how companies manage safety inspections and compliance. Our platform connects companies with inspection bodies and automates the entire inspection lifecycle helping organizations stay compliant, reduce administrative burden, and improve safety across their buildings and assets. The market is large, fragmented, and ready for transformation and Artion is positioned to lead that change.
We’re now looking for a founding Customer Success Manager to help build a scalable Customer Success function and creating a best-in-class customer experience. This is a unique opportunity to join early and play a key role in ensuring customers successfully adopt and grow with the Artion platform.
If you thrive on customer relationships, improving processes, and driving real customer impact in a fast-growing SaaS company, you’ll feel right at home.
Your Mission 🚀
As a Customer Success Manager at Artion, you will guide customers throughout their entire journey from onboarding to long-term partnership, while identifying opportunities for expansion.
What You’ll Do
* Build the Customer Success Team: Build the function from the ground up, hire, mentor, and inspire a high-performing team, ensuring efficiency and customer satisfaction.
* Own the Entire Customer Journey: Oversee the full lifecycle from sales handover and onboarding to adoption, retention, and growth.
* Deliver Impactful Onboarding: Guide new customers through a smooth onboarding process to achieve early value.
* Build Strong Customer Relationships: Act as a trusted advisor and primary contact for key accounts with proactive support, check-ins, video calls, and occasional on-site visits.
* Drive Customer Value and Expansion: Understand customer goals and identify opportunities for upselling and cross-selling by demonstrating additional value.
* Develop a Scalable Customer Success Function: Establish processes, playbooks, and best practices to support future growth.
* Collaborate Cross-Functionally: Work closely with Sales, Product, Engineering, and Marketing to ensure a seamless experience and product improvements.
* Deliver Training and Guidance: Empower customers and inspectors to adopt the platform through demos, workshops, and hands-on guidance.
* Operate with Structure: Track customer health, engagement, and outcomes with clear reporting and visibility in HubSpot.
Who Thrives in This Role
Experienced SaaS Customer Success Professional
* 5-7 years of customer success experience in a B2B SaaS environment,
* Proven experience in building a Customer Success function from scratch
Customer-Centric Operator
* Care about customer outcomes and helping organisations succeed.
Builder Mentality
* Enjoy creating processes and shaping how Customer Success operates.
Strong Communicator & Relationship Builder
* Communicate clearly with your customers, senior stakeholders or internally with colleagues.
Commercially Minded
* Identify growth opportunities and connect customer needs with business value.
Organised & Process Oriented
* Structure customer journeys, manage multiple accounts, and build scalable workflows.
Result-Oriented
* Strive towards personal and team targets, while continuously look for ways to make you work more efficient and effective
Tech Savvy
* Skilled with HubSpot and AI-first mindset.
Startup/Scaleup Mentality
* Thrive in fast-moving environments with ownership and visible impact.
Languages
* Fluent in Dutch & English
* French is a plus
Why This Role Is Exciting
* Founding Customer Success Role: Shape the entire function and define customer support.
* Real Ownership: Directly impact retention, satisfaction, and expansion.
* Fast-Growing SaaS Company: Your ideas quickly translate into real impact.
* Career Growth: Opportunity to build and lead a Customer Success team as it expands
* Meaningful Impact: Help companies stay safe, compliant, and efficient.
What Success Looks Like
* You successfully onboard and adopt the platform to customers
* You ensure high customer satisfaction and strong long-term relationships
* You consistently identify and close expansion opportunities
* You create clear Customer Success processes and playbooks
* You become a trusted advisor and serve as the main point of contact for key accounts
* You help establish Artion as the go-to platform for inspection management
What You Can Expect
* Competitive salary
* High-impact founding role with real ownership
* Opportunity to help scale a category-defining SaaS company
* Collaborative, ambitious team environment
If you’re a top-performing Customer Success Manager from a SaaS scaleup who wants to shape the future of customer success, drive impact for customers, and build a high performing team, we’d love to talk.