Job Description
Responsibilities
Front Office Operation
* Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
* Check that all Front Office employees report to work punctually and are well groomed before each of their shift
* Conduct daily briefings and ensure that all pertinent information is well received by team members
* Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions
* Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
* Liaise with Reservations Responsible in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
* Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
* Liaise with Finance Department to ensure that credit procedures are properly carried out
* Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
* Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling
* Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards
* Handle all guest correspondences and ensure prompt follow-ups
* Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times
Team Management
* Interview, select and recruit Front Office employees
* Identify and develop team members with potential
* Conduct performance review with the team
* Constantly monitor team members’ appearance, attitude and degree of professionalism
* Prepare detailed induction programs for new employees
* Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
* Prepare monthly staff schedules keeping in mind anticipated business, operating budgets and standards of service
* Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
Qualifications
* Experience & Technical skills: 1–2 years in a similar role, with strong knowledge of Opera Cloud PMS. Proficiency in financial reporting. Demonstrated ability to multitask and make decisive decisions in a fast-paced environment. Excellent communication and interpersonal skills, with a focus on customer service.
* Leadership & Communication: Proven ability to mentor and inspire teams with excellent interpersonal, communication, and stakeholder management skills.
* Operational & Strategic mindset: Passion for hotel operations with the ability to think strategically, adapt to change, and stay current with industry trends
Additional Information
Het Ibis Budget Antwerpen Centraal Station biedt je:
- een zeer dynamische werkomgeving waar elke dag net iets anders is dan de vorige,
- een contract van onbepaalde duur met een salaris volgens barema + extra legale voordelen.
- (Inter)nationale doorgroeimogelijkheden, opleidingen en cursussen
- Interne doorgroeimogelijkheden afhankelijk van je vaardigheden.