We’re seeking a Functional Analyst – Customer Integration Domain, to analyze and document needs for software applications and technology solutions by recording functional requirements of users and converting those into functional specifications in order to guide the creation of software applications and supporting non-functional requirements for technology solutions that match the needs of the customer.
Your role and responsibilities
1. Collect, understand and document the processes in the Customer Experience Domain, launch to market flows and specify the supporting technical processes of direct Customer Integrations.
2. Carry out feasibility studies and risk analysis to prove the developed solutions.
3. Present results to the various stakeholders.
4. Drive the squad members in its understanding of all requirements and user stories in order to make sure that the squad can make an accurate and realistic estimate of the story.
5. Assist the product owner and project leader in the functional area by providing follow-up and guidance of programming and implementation of new or modified programs or applications to ensure proper execution.
6. Design future proof functional solutions that take into account the global context of all different business lines in order to have a solid basis for future implementations.
7. Update and maintain professional knowledge and demonstrate up-to-date expertise on the company processes within the customer integration functional domain in order to do profound research and recommend solutions and improvements for the benefit of the organization.
8. After development is ready, validate the delivered solution fulfills the initial business needs.
9. Effective written and verbal communication and interpersonal skills with a proven ability to communicate technical information to individuals with non-technical backgrounds/experience; facilitating discovery sessions and alignment discussions.
10. Proven ability to collaborate in an effective, positive manner with employees at all levels across the organization.
11. Attention to detail with proficient organization and time management skills.
12. Knowledge and/or experience working in an Agile/Scrum/KANBAN SDLC environment.
13. Willingness and ability to travel up to 10% internationally.
How to succeed / Your profile
14. Bachelor's degree from a four-year college or university in Business, Information Technology, Management, Business Administration, or applicable experience.
15. 2+ years’ experience performing a substantially similar role working in functional analysis or business process management.
16. Prior experience with IT systems specific to Customer Integrations such as API’s file sharing, punchout, and eCommerce processes, is a plus, but not required.
17. Proven track record in business analysis, planning, implementing, and communicating technical information.
18. Ability to handle multiple projects and changes quickly and effectively.
19. Proficiency in office suite products such as Google or Microsoft as well as project management tools such as JIRA and Confluence.
20. Familiarity with good software development principles, such as INVEST, and data modeling, such as UML diagrams and,BPML.
21. Proven experience and demonstrated ability to exercise discretion and maintain strict confidentiality.
What's in it for you
You will become part of a people-oriented company where your well-being really matters. Flexible working hours, work from home possibilities, 20 days holiday and 12 WTR days within a 40-hour week. At our headquarters you will also discover our TVH Park, a green area where you can move around and have the possibility to relax, meet or have lunch. Furthermore, we also offer:
22. An attractive salary package with extra-legal benefits such as company car, group and hospitalization insurance, luncheon vouchers, corporate restaurant, ...
23. An exciting position in an international company with a family atmosphere where people are at the center.
24. You are part of a dynamic entrepreneurial team that is fast-growing and at the center of the transformation.
25. You arrive in an innovative, progressive and technological environment.
26. Numerous opportunities for personal development, among other things through permanent guidance and professional (internal/external) training courses.
27. Fun afterworks and other optional events (e.g. TVH Kaffee).
People are at our heart
TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.
About TVH
TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.
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