Desktop Support Specialist
This is a unique opportunity to work in a dynamic and supportive environment, providing expert technical assistance to customers. As a Desktop Support Specialist, you will be responsible for delivering exceptional service, troubleshooting complex technical issues, and ensuring seamless customer experience.
The ideal candidate will possess strong communication skills, the ability to work independently, and a passion for problem-solving. With a focus on customer satisfaction and technical excellence, you will play a critical role in maintaining our high standards of service delivery.
Key Responsibilities:
* Provide expert technical support via phone, email, and remote desktop sessions.
* Troubleshoot complex technical issues with hardware, software, and application systems.
* Maintain accurate records of customer interactions and resolution outcomes.
* Collaborate with internal teams to resolve technical issues and improve overall service quality.
Requirements:
* Minimum 5 years of experience in Windows Desktop support.
* Strong knowledge of hardware, software, and application systems.
* Excellent communication and interpersonal skills.
* Able to work flexible hours, including evenings and weekends.
Benefits:
* A competitive salary package, including bonus and benefits.
* Ongoing training and professional development opportunities.
* A dynamic and supportive team environment.
Other Skills and Experience:
* Familiarity with ticketing systems and asset management processes.
* Ability to work effectively in a fast-paced, dynamic environment.
* Knowledge of Microsoft Excel and other productivity tools.
Soft Skills:
* Excellent customer service and communication skills.
* Able to handle multiple priorities and tasks simultaneously.
* Strong problem-solving and analytical skills.