The Non-Project Quality Control Officer is a professional who documents, maintains and assesses the application of the different CTO Office internalprocesses as well as processes of CTO Office interacting with other Departments (TD and Non-TD). He/she will execute the quality control and maintain its processes to ensure it is well used across the entire spectrum in scope.
He/She works very closely with the Vendor Manager and the Sourcing Officer to assess all existing Vendors and future Vendors that are candidates to work with TD (including DORA). For Labor, he/she will execute the 4 monthly Survey of Labor Vendors and the annual audit of Non-Labor Vendors.
He/She works very closely with the TD Staff Management to ensure the follow-up timely and delivery of feedback on actionsregarding TD-Audit recommendations to the Head of CTO Office and Internal Audit.
He/she will work closelywith the TD Staff Management to guarantee deliveryof the Dashboard data needed and produce the Dashboarding report for and to Comité TD
* Process Control:
* Is responsible for documenting, maintaining and assessing the application of the different CTO Office internal processesand methodologies as well as processes and methodologies of CTO Office interacting with other Departments (TD and Non-TD).
* Maintains all documentation relatedto the CTO Office processes.
* Maintains the CTO OfficeSharepoint. Once a month, auto control to verify the content of the CTO Office sharepoint. Define a process of auto-control
* Is responsible for assessing the application of the different TD non-Project internal processes and methodologies, in the next phase.
* Vendor Control:
* Is responsible for performing the assessment of existing and future Vendors and ensure TD works with qualitative, trustworthy and solvable vendors.
* 4 Monthly Survey for Labor Vendorsbased on Qualityof Delivery of consultants, Attitude & communication skills of consultants and the added value for FA of Vendors.
* Full Assessment of all candidate Vendors
* Yearly re-assessment of all existing Vendorsby level of DORA priority (Critical, Important, Non-critical)
* Assist Sourcing office in Vendor assessment in RFQ / RFI and RFP processes.
Maintainsall the documentation related to our Vendor qualitycontrol and maintain it up to date at all times
* Audit Control:
DORA: Verify information to complete Registerof Information for TD and Business & follow-up with business owners
DORA: Follow-up contractual agreements in line with DORA regulations (ex: DORA criticality assessment, DORA compliance of contracts for TD and Business
DORA: Monitoring SLAs & KPIs
Is responsible for the follow up on the actions of the TD Audit recommendations (bothInternal Audit and External Audit)and report to Head of CTO Office,TD Staff Management, Internal Audit and Comité TD.
* Dashboarding
Produce monthly Dashboarding for TD Staff Management and CTO as well as Quarterly Dashboarding for Comité TD on different topics, like financials (Budget, actuals, forecasting, landings), Incidents, Audit Recommendations, Vendors & external Sourcing of consultants and services, etc, in collaboration with other members of CTO Office and TD to guarantee delivery of the data needed and produce the Dashboarding report
Skills & Abilities :
* Technical Expertise:
* Strong knowledge of process management methodologies, stakeholder reporting, and communication.
* Expert with Excel, Hands-on experience with SharePoint Management, Power Automate, Visio, and Office 365 (Access & Power BI as a plus).
* Understanding of vendor evaluation processes
* Collaboration & Trust: Team-oriented, open to change, fostering mutual trust through transparency, engagement, and active listening.
* Soft Skills: Self-disciplined, organized, resilient, pragmatic, and structured, with strong communication and presentation abilities.
* Mindset: Humble, curious, eager to learn and share knowledge, contributing to organizational growth rather than working in silos..
* Continuous Improvement: Open to new trends and dedicated to ongoing improvement.
* Languages & Certifications:
* Fluent in French or Dutch (spoken & written) with the ability to interact in the other language; fluent in English.
* BPMN knowledge or certification is an asset.