As a Customer Success Analyst at VTEX CX platform, you will ensure that clients successfully adopt and extract value from the VTEX CX platform. You will combine relationship management with hands‑on technical knowledge, guiding clients to use the platform effectively and embedding VTEX CX platform’s solutions into their daily operations.
What you will do
* Drive Product Adoption: Guide clients through configuration, workflows, and integrations to ensure they fully leverage the VTEX CX platform.
* Technical Enablement: Provide technical support and guidance on platform features, best practices, and optimizations to improve client operations.
* Client Engagement & Expansion: Build strong relationships with clients, including C‑Level executives, to identify growth opportunities, negotiate renewals, and promote upsells.
* Strategic Meetings: Lead sessions with clients to align their goals with VTEX CX platform's capabilities, addressing technical and operational challenges.
* Monitor Customer Health: Track engagement, anticipate risks, and proactively implement solutions to maximize value and reduce churn.
* Collaboration with Internal Teams: Work closely with Solution Engineering, Product, and Support teams to resolve issues and ensure a smooth client experience.
Who you are
* You are technically proficient, able to understand platform features, integrations, and workflows, and translate that knowledge into actionable guidance for clients.
* You adapt and learn quickly, thriving in dynamic environments.
* You approach problems with a technical and analytical mindset, simplifying complex challenges for clients.
* You have knowledge and/or experience in Retail, Marketplace, Digital Commerce, or Omnichannel, understanding how these areas impact adoption and customer experience.
* You have experience in Customer Success, Technical Account Management, or Solution Engineering.
* You are fluent in English and comfortable communicating with global clients; Spanish is a plus.
* You are proactive, organized, and driven to help clients succeed with VTEX CX platform's solutions.
About VTEX
VTEX (NYSE: VTEX) is the composable and complete commerce platform that delivers more efficiency and less maintenance to organizations seeking to make smarter IT investments and modernize their tech stack. Through our pragmatic composability approach, we empower brands, distributors, and retailers with unparalleled flexibility and comprehensive solutions, enabling them to invest solely in what provides a clear business advantage and boosts profitability. VTEX is trusted by 2,400 global B2C and B2B customers, including Carrefour, Colgate, Motorola, Sony, Stanley Black & Decker, and Whirlpool, having 3,400 active online stores across 43 countries (as of FY ended on December 31, 2024).
About VTEX CX platform
VTEX CX platform is a business unit of VTEX dedicated to enterprise customer experience solutions powered by artificial intelligence, designed for brands and retailers.
With the VTEX CX platform, we redefine sales and post‑sales journeys through hyperautomation and the smart integration of data into conversational channels, delivering faster, more personalized, and more efficient experiences for consumers.
* Health, dental, and life insurance with national coverage provided by VTEX;
* Flexible meal allowance;
* Extended parental leaves;
* Flexible work schedule and remote‑first culture;
* Financial assistance to build your work‑from‑home setup;
* Wellness program;
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