Job Description
Division: Group Spend Effectiveness (GSE)
Reporting to the Euroclear Group CFO, GSE plays a critical role in delivering standardized central services across all Euroclear Group divisions, with the goal of enhancing clarity, control and supportfor execution of Euroclear strategy. It acts as a trusted partner, continuously aligning with internal needs while integrating external best practices and industry standards
Tribe: Sourcing, Procurement & Vendor Management Tribe (SPVM)
SPVM contributes to Euroclear group strategic objectives & transformation through
* acting as business consulting advisors in Sourcing, Procurement, Vendor and IT Asset Management domains.
* ensuring effective governance, performance, risk management and value delivery of third-party suppliers.
* promoting a responsible, sustainable and compliant supply chain
* operating as an Agile Tribe
Squad: Outsourcing
The Outsourcing Squad, part of SPVM Tribe, is responsible for:
Sourcing & Procurement Activities
* defining category sourcing plans and outsourcing strategy
* collecting & planning demand, and executing new outsourcing initiatives (RFx)
* negotiating new outsourcing contracts
Vendor Management Activities
* managing outsourcing contracts lifecycle
* managing strategic relationships with outsourcing vendors, using a strong governance model
* monitoring vendor's performance and contribution to Euroclear strategy
* managing third-party risks and compliance with regulatory requirements
It is a multi-cultural squad, with diversified background spanning across IT delivery, infrastructure & security, sourcing, purchasing and vendor management.
Your Role
The SPVM Outsourcing Squad is looking for a
Senior Vendor Relationship and Performance Manager.
Your primary focus will be to ensure effective relationship, performance, contracts and risk management of a strategic supplier. You will also act as a contributor to sourcing strategy and initiatives, bringing insights and helping to shape contract structure & KPIs for new initiatives.
You Will
* manage relationship, contracts and performance of strategic outsourcing partner(s)
* ensure services delivered by the outsourcing partner(s) are fit-for-purpose, high- quality, cost effective ('value for money'), and low risk
* build reporting (scorecards, KPIs, audit readiness...) and manage steering committees with senior external and internal stakeholders
* maintain partners' operating models compliant to required regulatory evolutions
* support Sourcing team during RFx by sharing operational insights, recommending governance and key performance indicators, supporting transition and onboarding planning (where your supplier is involved)
* Contribute to continuous improvement of vendors management practices in a highly regulated and evolving domain
Qualifications
You have
* 8+ years of experience in IT services Outsourcing, Vendor Management, Procurement or IT Service Management, in a cross-cultural environment
* proven track record in managing vendors' contracts and performance (SLA/KPIs)
* relevant experience with Agile operating models and Agile KPIs frameworks
* deep understanding of governance frameworks and third-party risk controls
* experience contributing to sourcing or RFP processes, particularly from an operational readiness angle
* solid track record in negotiations around outsourcing services
* strong stakeholder management & communication skills
* ability to interact with C-level
* problem solving skills and make-things-happen mindset
* collaborative spirit & positive mindset
* analytical and critical thinking skills to analyse complex problems, come up with practical solutions and implement projects
* a flexible attitude and ability to manage changes, in a transforming & demanding environment
* ability to act autonomously, in a self-organised & timely manner, reassessing priorities when required
* a consulting mindset, to act as a trusted advisor
* excellent communication and presentation skills in English
Good To Have
* knowledge of post-trade market infrastructures (e.g., CSD)
* technical skills that allow to continuously improve our processes is a plus (eg: Excel expertise, PowerBI…)