This role involves ensuring timely payments from customers. Key responsibilities include managing each stage of the debt collection process, maintaining contact with involved parties, and reporting results to stakeholders.
Reporting Line: Directly to Claims Director
Language Requirement: Fluent in Dutch, French & English
* Debt Collections:
Key Responsibilities:
- Monitor status of limitations.
- Monitor dedicated collection files handled by lawyers, external partners, and foreign entities.
- Improve debt collection rates within dedicated collection files using existing information for effective recovery and leverage.
- Correspond/negotiate with debtors and moderate between debtors, partners, and customers.
- Report results of dedicated cases.
- Initiate legal action on behalf of clients, maintain legal procedure knowledge to provide accurate advice prior to initiating action.
- Maintain portfolio in good order, ensuring it is up-to-date at all times.
- Process billing tasks without delay to maximize revenue.
* Customer Service:
Key Responsibilities:
- Build and maintain relationships with clients, stakeholders, and internal colleagues (especially claims department).
- Inform other departments directly of any relevant customer information or deterioration in debtor situation.
- Comply with Collectors Code of Practice, being courteous at all times.
- Investigate problems that may impact handling efficiency of accounts, liaising with relevant people to resolve issues.
- Provide commercial support by participating in meetings with commercial team, clients, 3rd party suppliers, and other Coface departments with ability to represent professionally.
* Compliance:
Key Responsibilities:
- Take action on key compliance issues such as Fraud Awareness and Know Your Customer, communicating possible risks to information channel when handling debtor files or raising compliance issues to local compliance officer.
* People Management (where applicable):
Key Responsibilities:
- Mentor and coach team members based on their advanced knowledge and experience within industry.
- Support team and manager, assisting with buy-in from team when new tasks are added or changes to job roles are required.
Essential Experience, Skills, and Knowledge:
* Experience and knowledge of local Debt Collection laws, practices, and contracts and regulatory compliance.
* Knowledge of credit management practices and basic accountancy.
* Excellent negotiation and mediation skills.
We Offer:
* Competitive monthly remuneration (fix and commissions on target achievement);
* The opportunity to build your career (both locally and internationally) in a global company;
* Opportunity to acquire knowledge in the field of business information services, trade credit insurance, and finance;
* Regular and interesting team building activities.