As a Customer Success Manager, you play a central, global role at the crossroads of customers, revenue and product.
Thanks to your trilingual profile (Dutch, French and English), you operate seamlessly across regions and act as a key connector between markets.
You help customers get maximum value from EMAsphere while identifying and activating growth opportunities across the entire portfolio.
Identify and close upsell and cross-sell opportunities across all territories (Wallonia, Flanders, Luxembourg, France and international markets).
Lead contract renewals and scope extensions.
Translate field insights into clear input for the Product team.
Monitor account health and anticipate churn risks.
Bachelor's or Master's degree in Business, Management, Finance or Marketing.
Proven experience in Customer Success, Sales or Account Management, ideally in a SaaS or tech environment.
Fluent in Dutch, French and English – this is a must-have for this role.
Comfortable managing a large, diverse and international client portfolio.
An international and dynamic environment
A dedicated sport budget for inter-team activities to stay active and connected.
&##Join a team as exceptional as you
Join a fun, dynamic and committed team, led by experienced entrepreneurs, where everyone can be themselves and grow in a positive and stimulating environment.
2 days of remote work per week
&##You report directly to the Chief Revenue Officer (CRO) .
You work closely with Product, Sales and Services teams across all territories.