Link for Application:
As a Customer Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing and potential customers, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service.
Your mission will consist of helping our software's users by investigating to provide them the perfect answer to their questions. When a customer's request comes in, through ticketing, live chat and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of request.
Indeed, you will closely collaboration with internal teams such as Consultants, Sales or Developers.
MUST HAVE:
* Fluent in English and Italian
* Strong affinity with IT and business processes
* Customer-oriented with excellent communication skills
* Autonomous, proactive, and quick to learn
* Solution-minded and analytical
* Valid work permit for Belgium
NICE TO HAVE:
* Any other european languages is a + (spanish, german, ...)
* Technical knowledge (XML, Phyton, JS)
Job Type: Permanent contract
Benefits:
* Additional leave
* Bicycle plan
* Company car
* Company classes
* Company computer
* Company events
* Eco vouchers
* Food allowance
* Fuel card
* Hospitalization insurance
* Housing allowance
* On-site gym
* Professional development assistance
* Work from home
Work Location: Hybrid remote in 1367 Ramillies Mont-Saint-André