The Role: Customer Service Specialist Location: Permanent, Full Time
Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT, BLACK+DECKER, CRAFTSMAN, STANLEY, CUB CADET, and HUSTLER.
As a Customer Service Specialist in our Business Care Team, you will be the first and main contact person for the customer (the distributor) within the supply chain and ensure the complete execution of all orders until the requests and disputes are resolved.
Business Partnership: Collaborate with sales teams to address customer issues; Order Management: Process and manage orders from receipt to delivery; address issues promptly and inform management of significant deviations.Team Development: Share skills and knowledge to foster continuous improvement and team spirit.You care about quality – at every level. Professional speaking Dutch and French with conversational EnglishExperience in a customer service environmentPC literate and competent data entry skills in ExcelBasic knowledge and understanding of supply chainTeam player with excellent time management skills and good attention to detailPassionate to deliver great Customer Service
Being part of our team means you'll get to:Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera and online university.Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.
More than a global leader in industrial.