Department
Sales & Pricing
At TVH, we put our customers at the center of everything we do. As a Customer Support Advisor, you will be the first line of support for customer questions and requests. With speed, quality, and a customer-centric approach, you ensure excellent service that strengthens customer satisfaction, loyalty, and long-term relationships.
Your role & responsibilities
* Customer requests & follow-up
Handle incoming customer inquiries across multiple channels (phone, email, chat), including straightforward complaints or requests, ensuring timely and accurate responses.
* Customer administration
Register and maintain customer data, documentation (e.g., import/export paperwork), and requests in the relevant systems, following defined procedures.
* Account ownership
Take care of a defined portfolio of customers, acting as their main point of contact for all questions and requests, and ensuring consistent support and follow-up.
* Input for account planning
Share customer insights and opportunities with sales colleagues, contributing to tailored account plans and growth initiatives.
* eCommerce support
Guide and advise customers in using the TVH eCommerce platform effectively and independently.
Profile – Who are you?
* First experience in customer service, sales support, or a similar role is a plus.
* Languages:
* Greek – required
* English – required
* French and/or Dutch – strong plus
* Strong communication skills and a customer-focused mindset.
* Organized, detail-oriented, and able to manage multiple priorities.
* Eager to learn and develop product and process knowledge.
* Team player with a proactive and flexible attitude.
What we offer
* An attractive salary package with extra-legal benefits (meal vouchers, insurance, etc.).
* Flexible working hours and a healthy work-life balance.
* The possibility of partial home working.
* 20 vacation days + additional leave (ADV days).
* Access to TVH Park with green spaces, sports facilities, and healthy meals.
* Continuous learning opportunities: internal and external training, LinkedIn Learning, coaching.
* A warm, open, and people-centered company culture built on respect, honesty, and initiatives.
About TVH
TVH is a global provider of high-quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH means joining a company that combines the strengths of an international market leader with the warmth of a family-oriented culture. We value innovation, collaboration, and continuous growth.
Recruiter
Evelien Moreels