Desktop Support Specialist
In this role, you will provide day-to-day local and remote desktop support, troubleshoot hardware, software, and application issues, and facilitate customer resolution. The ideal candidate will have 5+ years of experience in Windows Desktop support.
About the Role:
* Experienced in desktop laptop troubleshooting.
* Installation, configuration, and OS troubleshooting.
* Asset management, application support, and iPhone configuration.
* Basic network troubleshooting and understanding of ticketing tools.
* Ticketing process incident/service requests and SLA meeting targets.
Responsibilities and Functions:
* Coordinate with vendors and principles.
* User response (email/verbal), client management, and SLAs for respective sites.
* Hands-on experience on ticketing applications and hardware asset management.
* Installation and configuration of operating systems, applications, and software/driver updates.
* Remote assistance in PC set up, upgrades, and troubleshooting.
* Microsoft Excel skills.
* Preparing/updating reports for tickets processed, inventory report, and tracking assets/stocks movement across sites.
Requirements and Qualifications:
* Excellent communication and conversation skills.
* Customer handling skills, able to handle unforeseen situations.
* Fluent in French, Dutch, and English (Read, Write & Speak).
* Ability to work flexible hours.
Benefits:
* A supportive team with a brilliant culture.
* Competitive compensation and benefits.
* Opportunities to make the role your own and upskill yourself.
* Total wellbeing focus.
Other Information:
The ideal candidate should be able to drive HCL's value and methodology. They should have worked in manufacturing and production line support from an IT perspective.