Purpose of the job
The Partner Program Manager (PPM) serves as the primary point of contact and strategic liaison between Barco/Healthcare and its key Medtech partners. The role is to ensure the seamless execution of programs, foster long-term relationships, and drive mutual success by delivering value-based outcomes. The PPM is responsible for coordinating cross-functional teams, aligning business objectives, and enabling new product introductions while maintaining operational excellence and partner satisfaction.
Main accountabilities
1. Single Point of Contact (SPOC):
2. Serve as the primary contact for customers, building trust and ensuring their satisfaction.
3. Program Management:
4. Successfully deliver strategic, long-term programs, including lifecycle and NPI (New Product Introduction) tasks.
5. Stakeholder Collaboration:
6. Collaborate with internal and external cross-functional teams and leaders to ensure alignment and success.
7. Proactive Support:
8. Anticipate customer needs and coordinate with internal teams and leaders to provide timely support.
9. Forecasting and Logistics:
10. Oversee forecasting and logistics to ensure business predictability.
11. Identify Upsell and Cross-Sell Opportunities:
12. Identify and promote additional opportunities for customer growth.
13. Quarterly Reviews:
14. Lead quarterly reviews on performance, roadmaps, technology and innovation, and business strategies.
15. Project Value Management:
16. Manage the project’s value (Net Present Value) and ensure alignment with key stakeholders.
17. Pricing and Discounts:
18. Manage price book and discounts across regions and projects for an account.
Required competencies
Education:
19. Master degree or equivalent by experience
Experience:
20. Business process knowledge, from functional expertise or general
21. Minimum 7 years of working experience in sales, account management, project management
22. Experience in the relevant business area is a plus
People management:
23. Excellent communication skills including written, verbal and presentation
24. Extensive influencing and people skills
25. Engage and inspire
26. Nurture a culture of trust
27. Ensures execution
28. Drive for results
Thoughts management:
29. Analytical skills
30. Make sound judgement
31. Learn and adapt
32. Display a global perspective
33. Lead courageously
Key Skills for a Partner Program Manager
34. Relationship Management Skill: Ability to build and maintain strong relationships with key partners.
35. Communication Skill: Clear and effective communication (verbal, written, and presentation).
36. Project Management Skill: Planning, coordinating, and managing timelines, deliverables, and milestones.
37. Strategic Thinking Skill: Ability to align partner strategies with company goals and foresee opportunities for mutual growth.
38. Technical Acumen Skill: Understanding of the Medtech product portfolio and how to integrate our products into the partner’s solutions.
39. Financial Savvy Skill: Basic understanding of financial metrics (e.g., ROI, revenue impact, cost of ownership).
40. Conflict Resolution Skill: Ability to mediate and resolve conflicts diplomatically.
41. Cultural Awareness Skill: Sensitivity to cultural nuances and different business practices.
42. Analytical Skills Skill: Ability to interpret data (e.g., partner performance, market trends) and derive actionable insights.
43. Leadership and Influence Skill: Ability to lead cross-functional teams and influence stakeholders without direct authority.
Types of Contacts for a Partner Program Manager
External Contacts:
44. Partner Executives:
45. Examples: C-suite, VPs, and Directors from large Medtech companies. Interaction: Aligning on strategic goals and partnership roadmaps.
46. Partner Program Managers:
47. Examples: Partner counterparts managing joint projects. Interaction: Day-to-day operational collaboration and program updates.
48. Partner Technical Teams:
49. Examples: R&D engineers, regulatory teams, quality assurance. Interaction: Addressing technical details, regulatory issues, or problem-solving.
50. Procurement Teams:
51. Examples: Buyers or supply chain contacts at the partner’s side. Interaction: Negotiating contracts, pricing, and supply agreements.
Internal Contacts:
52. R&D and Engineering Teams: Purpose: Collaborating on product development, customization, or resolving technical issues.
53. Sales and Business Development Teams: Purpose: Aligning on new opportunities.
54. Operations and Supply Chain: Purpose: Coordinating logistics, delivery timelines, and manufacturing.
55. Regulatory and Quality Teams: Purpose: Ensuring compliance with Medtech industry standards and certifications.
56. Executive Leadership: Purpose: Reporting on partnership performance, risks, and opportunities.
The clients for a Partner Program Manager (PPM) in the B2B Medtech business
Large Medical Technology Companies
Global and local Medtech companies that rely on Barco’s visualization solutions as part of their surgical, robotics, ultrasound, endoscopy or interventional systems. These partners often integrate Barco’s solutions into their end-to-end offerings, requiring close collaboration to meet technical and commercial expectations.
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