Level 2 Onsite Support Engineer – Louvain-la-Neuve ZaventemInitial 3-month fixed-term contract, renewable based on performance and business needs.We are currently searching for a Level 2 Onsite Support Engineer for one of our customers located in Louvain-la-Neuve and Zaventem.The engineer will provide Level 2 deskside support, working on tickets assigned through the customer's ticketing system. You will manage tickets through to resolution based on priority levels and in line with the customer's defined SLAs.Louvain-la-Neuve is a production environment, meaning you'll be supporting a dynamic, operational setting where system uptime is critical.Zaventem is a corporate environment, where support is focused on office-based end users and business functions.Responsibilities:Installations, Moves, Adds, Changes, and Decommissioning (IMACD)Standard Software and OS support (Windows 10 11)Hardware break/fix services, including OEM warranty managementVPN support and troubleshootingDevice staging via Autopilot (Lenovo Cloud/Intune), PXE config, or USB stickPC Asset and Configuration Management process supportServiceNow database management integrated with SCCMSupport for end-user devices (PCs, workstations, printers, mobility)Ricoh toner and waste bottle management (pickup, sorting, and storage)Onboarding and offboarding support for end usersRequirements:5+ years of experience as an IT Technician (preferably in MSP or multi-client environments)Strong experience with MS 365 administrationProficient in desktop OS (Windows 10 11)Active Directory expertiseFluent in French, English, and DutchExcellent interpersonal, problem-solving, and customer service skillsAble to work autonomously and take initiative without onsite supervisionFamiliarity with key hardware and platforms: Android, Microsoft, Apple, Lenovo, Cisco