We are seeking a highly organized and proactive Project Support Officer to assist a complex IT recovery and transformation program. You will support the Project Office by managing documentation, tracking progress, and facilitating smooth collaboration between multiple internal and external stakeholders within an agile delivery context.
Key responsibilities
Maintain and organize SharePoint libraries, portals (internal & external), and Wiki pages
Manage documentation templates, configuration baselines, and change processes
Control access and permissions for documentation and project portals
Update data in SharePoint, Jira, and ServiceNow
Create and maintain dashboards and reports using Excel, PowerPoint, and PowerBI
Track project progress and provide regular updates to management
Support cost tracking and forecasting
Organize and support meetings, including agenda preparation and minute-taking
Track action items and follow up with stakeholders
Support agile ceremonies (daily stand-ups, sprint planning/reviews)
Occasionally support organization of on-site events
Qualifications
Minimum 5 years' experience in project support or coordination
Proficient in Microsoft SharePoint (site/page management, list linking, etc.)
Excellent command of English (oral and written)
Proficient in Microsoft Office Suite (Excel pivot tables, Word styles, etc.)
Strong experience with Jira and Agile tools/methods (Kanban, sprint planning)
Familiar with project management tools like Microsoft Project or ServiceNow
Knowledge of configuration management and documentation control
Project Management certification (e.g., Prince2, PMP) is highly desirable
Strong interpersonal skills and ability to work collaboratively across teams
Willingness to learn and adapt to new tools and environments as needed
A valid security clearance is mandatory for this role
Why join us?
In this role, you'll be at the heart of a dynamic project team, helping to keep things running smoothly and efficiently. Your work will directly support decision-making, collaboration, and progress. We value initiative, precision, and clear communication and we make sure your efforts are recognized every step of the way.