At TVH, we put our customers at the center of everything we do. As a Customer Support Advisor, you will be the first line of support for customer questions and requests. With speed, quality, and a customer-centric approach, you ensure excellent service that strengthens customer satisfaction, loyalty, and long-term relationships.
Your role & responsibilities
Customer requests & follow-up Handle incoming customer inquiries across multiple channels (phone, email, chat), including straightforward complaints or requests, ensuring timely and accurate responses.
Customer administration Register and maintain customer data, documentation (e.g., import/export paperwork), and requests in the relevant systems, following defined procedures.
Account ownership Take care of a defined portfolio of customers, acting as their main point of contact for all questions and requests, and ensuring consistent support and follow-up.
Input for account planning Share customer insights and opportunities with sales colleagues, contributing to tailored account plans and growth initiatives.
eCommerce support Guide and advise customers in using the TVH eCommerce platform effectively and independently.
Profile – Who are you?
First experience in customer service, sales support, or a similar role is a plus.
Languages:
Estonian – required
English – required
Russian – plus
Strong communication skills and a customer-focused mindset.
Organized, detail-oriented, and able to manage multiple priorities.
Eager to learn and develop product and process knowledge.
Team player with a proactive and flexible attitude.
What we offer
An attractive salary package with extra-legal benefits (meal vouchers, insurance, etc.).
Flexible working hours and a healthy work-life balance.
The possibility of partial home working.
20 vacation days + additional leave (ADV days).
Access to TVH Park with green spaces, sports facilities, and healthy meals.
Continuous learning opportunities: internal and external training, LinkedIn Learning, coaching.
A warm, open, and people-centered company culture built on respect, honesty, and initiatives.
About TVH
TVH is a global provider of high-quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH means joining a company that combines the strengths of an international market leader with the warmth of a family-oriented culture. We value innovation, collaboration, and continuous growth.