We are recruiting a bilingual FR/NL Administrative Assistant.Join a dynamic company and a highly motivated and friendly team for a positive professional experience thanks to our job offer.Let's start by getting to know each other…At IBGraf, we believe that every employee contributes to our mission of revolutionizing business management. Whether you are at the beginning of your career or a confirmed expert, your enthusiasm and creativity are essential to continue innovating and supporting our clients.IBGraf Group has 60 highly qualified employees spread across 7 sites around Liège, Luxembourg and Wavre.The company offers various solutions for entrepreneurs, fiduciaries, and SMEs, without being exclusively linked to a software publisher.What do we expect from you?Within the administrative team, we will ask you to:Handle phone receptionReceive customer requests and enter them into the ticketing systemSchedule appointments for our employeesDispatch requests to the relevant teams (helpdesk, sales, etc.)Manage customer orders and act as the contact person for our suppliersEstablish invoicingEnsure follow-up of orders and invoicingQualities and skills we are absolutely looking for:Good knowledge of Dutch is a significant asset.Hold a diploma related to the positionHave innate ease in telephone contactBe highly rigorous in carrying out your tasksHave the ability to prioritize tasks and manage peak periodsKnow how to anticipate, ask the right questions, and effectively prepare the technicians' workBe comfortable with teamwork and collaborationBe customer-oriented and have an easygoing mannerWhy join IBGraf?Because it offers you the opportunity to thrive in a positive and motivating professional environment and to grow alongside our various projects. Far from being a monotonous and repetitive job, it will allow you to develop new skills and take on exciting challenges.And let's face it, we're all really nice!Our values:Maturity & VitalityRespect & KindnessBusiness Expertise & PerformanceWhat we offer:A full-time permanent contract (4/5th possible)An attractive and evolving salary packageWork-life balanceAccess to numerous training coursesOption to work remotelyOngoing evaluation and support in your professional developmentStrong and relaxed moments to foster cohesion and team spiritThe ProcessInitial phone call with our HRInterview with one of the 2 managers (Bruno or Matthieu)Completion of psychometric and technical tests with our HR departmentExchange sessions with 2 staff members (goal: to better understand the organization, behind the scenes, address more down-to-earth topics)Contract offer and meeting with the 2 directors (Bruno and Matthieu)