Job Description
Do you have experience in professional customer service and sales with a passion for fashion?You now have the opportunity to work with one of the most well-known luxury brands in existence! Our client in Brussels is now looking for Danish-speaking Client Advisors to join their team.
Company's service and delivery promise:
"Whoever you are, no matter the purpose of your visit, I will cherish our time together. I will dare to discover who you are and encourage you to stay true to yourself. YOU will trust me as your personal advisor. We will build a real relationship over time. Every time you visit our stores, you will feel enriched!"
Overall tasks
As a Client Advisor in our customer service center, you will be an ambassador for the brand and ensure that each customer is treated in accordance with our promise. You will strive to discover your customers and their needs and guide them through the brand. You will proactively reach out to your customers to achieve individual and team goals.
Job Duties & Responsibilities:
1. Greet each customer and provide the best customer experience
2. Be responsible for answering all incoming inquiries from customers via multiple channels: Phone, email, and social media
3. Advise customers on the brand and all product categories
4. Work with customers to develop long-term relationships and use various customer tools to promote brand loyalty
5. Ensure you maximize each sales opportunity while working towards the goals set by the brand
6. Perform as a team player and participate in all activities contributing to the overall customer service goals
7. Learn and master brand and product knowledge
8. Follow company policies and procedures
Languages
Fluent in at least one of these languages: Norwegian, Swedish, French, German, Polish, Portuguese, Italian, Spanish, Danish, and Finnish.Good English skills (both spoken and written)
Basic Qualifications
9. High comfort level with IT tools
10. Strong interpersonal skills
Preferred Qualifications
11. Experience in luxury retail/hospitality industry - strong passion for the luxury world
Expected Attitudes and Skills
12. Curiosity
13. Agility
14. Empathy
15. Commercial mindset
16. Passion for the brand
17. Professional attitude
18. Interpersonal skills
19. Responsibility & Ownership
Does this sound like an interesting and exciting opportunity for you? Send your English CV to us via the "Apply" button now, and our recruitment team will contact you!
About Nordic Jobs Worldwide
Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic –speakingtalents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.