The End User Hardware Support specialist focuses on the deployment, maintenance, and troubleshooting of end-user devices, ensuring reliable and compliant workplace equipment.
Besides you'll strengthen the internal End User Service team.
Key responsibilities
Prepare, configure, deploy, and maintain end-user Hardware (laptops, desktops, peripherals, Mobile devices).
Diagnose and resolve Hardware-related incidents and replacement requests.
Manage device lifecycle activities including installation, upgrades, SWAPs, and decommissioning.
Support users during onboarding, moves, and Hardware refresh programs.
Work closely with End User Support, Infrastructure, and Security teams.
Maintain accurate asset and device documentation in IT systems.
Skills & experience
Excellent communication skills in English (incl. upward communication), German is an advantage
Solid experience with Hardware support in corporate IT environments.
Strong knowledge of Windows devices, peripherals, docking stations, printers, and Mobile devices.
Familiarity with MDM tools and device management processes.
Methodical, hands-on, and detail-oriented approach.