Job Title: Senior Digital Program Manager
We are seeking an experienced Senior Digital Program Manager to oversee large-scale Pharma R&D digital platform programs. The successful candidate will be responsible for managing global CMS solutions and their transformation to MaCH architecture.
The role requires a seasoned leader with strong delivery governance, stakeholder management, risk mitigation, and budget management capabilities.
Key Responsibilities:
* Manage the delivery of 150+ Drupal-based websites and oversee their migration to MaCH-based architecture.
* Define, plan, and execute project roadmaps including intake, scoping, estimation, delivery, and hypercare.
* Oversee development, QA, UAT, deployment, and support phases ensuring high-quality delivery.
* Implement risk-adjusted timelines to account for delays while maintaining delivery predictability.
* Lead project intake and pipeline management, ensuring prioritization aligns with client's global roadmap.
* Act as the primary interface with stakeholders (IT owners, Brand, Medical, Compliance, Affiliate teams).
* Manage governance meetings with bi-monthly demand reviews, ensuring alignment of resource and project planning.
* Communicate effectively with executive leadership, providing project status, risks, and mitigation strategies.
* Collaborate with agency partners, QA leads, and functional owners to align deliverables.
* Manage program budgets including quarterly forecasts, allocation, and variance reporting.
* Track budget consumption and provide clear justifications for overages.
* Optimize resource planning across internal teams, vendors, and flex resources to avoid idle time and bottlenecks.
* Drive cost-efficiency while ensuring delivery excellence.
* Identify risks early and establish risk mitigation strategies.
* Ensure websites comply with WCAG accessibility standards, GDPR/privacy, SEO, and security best practices.
* Coordinate with Security teams to address vulnerabilities and ensure compliance with SLAs.
* Provide Level 2 & Level 3 support governance and ensure 24/7 incident management for P1/P2 issues.
Requirements:
Qualifications & Experience:
* Bachelor's in Engineering / Computer Science / IT or equivalent.
* 10+ years in IT Program & Delivery Management with at least 5 years in Pharma R&D digital platforms.
* Proven experience with CMS platforms (Drupal, WordPress) and large-scale CMS migrations to MaCH architecture.
* Strong understanding of ITIL, ITSM processes (Incident, Change, Release, Problem Management).
* Demonstrated experience in budget management (multi-million EUR programs).
* Skilled in managing multi-vendor programs and global stakeholder governance.
Key Competencies:
* Project & Program Management: Governance, planning, delivery tracking.
* Budget Management: Forecasting, cost optimization, reporting.
* Risk Mitigation: Proactive identification, dependency management, issue resolution.
* Stakeholder Management: Executive communication, affiliate alignment, partner management.
* Business Analysis: Translating requirements into delivery roadmaps.
* Pharma R&D Knowledge: Exposure to clinical, medical, and regulatory requirements.
* Resource Management: Capacity planning, team leadership, vendor coordination.
Technical Skills:
* Project & Delivery Tools: Jira, Azure DevOps, ServiceNow, HPSM, Office 365.
* CMS & Digital: Drupal, WordPress, Contentful,, Vercel.
* Database & Reporting: Oracle, MySQL, Power BI.
* Monitoring & Automation: Splunk, Dynatrace.
* Frameworks & Standards: ITIL, ITSM, Agile (Scrum, Kanban), WCAG, GDPR compliance.