Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Your role as a Customer Service Specialist I for the FCP Custom & Bulk business is to ensure a smooth customer experience from opportunity initiation to customer enquiry. You will collaborate closely with internal teams and help customers contribute to a healthier, cleaner, and safer world. This position is a crucial role in our business operations and customer happiness.
Essential Job Functions and Accountabilities
* Play a vital role in building customer allegiance and provide an outstanding customer experience to new and existing customers and distributors.
* Provide quotes to the Commercial Sales Team and/or direct to the Customer.
* Review, prioritize, and complete sales orders for the assigned region.
* Monitor progress of order fulfillment and provide proactive updates regarding order status and concerns to customers.
* Maintain customer information and engage with ERP systems.
* Collaborate with Operations, Sales, Finance, and Service teams to ensure customer needs are responded to in a timely manner.
* Attend standup meetings to discuss roadblocks in getting customers the products that were requested.
* Handle customer questions that come in after order placement.
* Be a subject matter expert for your customers in the region and provide backup support to other team members as required.
* Embrace the PPI business system to drive improvements to processes within the EMEA based team.
*
Minimum Requirements / Qualifications
* Commercial or Scientific education preferred.
* Experience working in a global environment.
* Experience collaborating with customers and commercial teams amongst other collaborators and partners.
* Proficiency in using ERP systems and Salesforce.
* Outstanding organization skills and attention to detail.
* Strong interpersonal communication and collaboration skills (both verbal and written).
* Strong understanding of Microsoft Office Suite.
* Clear understanding and practices customer centric approaches.
* Command of the English language (interpretation, writing, and speaking).
* Apply the Thermo Fisher Scientific 4i values in daily work – Integrity, Intensity, Innovation, and Involvement.