Tournai – Customer Service – NL/EN/ALLFR – Full-time – Permanent Contract - 1112072 Your new role As a Customer Service representative, you are a key player in managing and monitoring your client portfolio. You handle the entire customer process, from managing offers to after-sales service, including order entry and delivery organization. Your role involves close collaboration with internal teams, including production, transport, and planning, to ensure operational fluidity and an optimal experience. You also maintain good commercial relationships and actively contribute to the implementation of more structured work processes. Finally, you are the point of contact for clients and sales representatives to answer questions and find solutions in case of problems. Your profile You are fluent in Dutch, German, and/or English. Knowledge of French is an asset. You have a strong interest in technical sectors. You have an analytical mind, are proactive, and solution-oriented. You are comfortable with computer tools (Office 365, ERP). Knowledge of SAP is an asset. You have similar experience in an equivalent position. The company offers you An attractive salary (€3000 - €4000 gross) accompanied by various extra-legal benefits. A 6-month interim contract leading to a permanent contract or a direct permanent contract depending on your situation. A full-time position (40 hours/week) with 12 RTT days. A varied and stimulating job in an innovative and dynamic environment, within a warm team. The opportunity to participate in the growth of a rapidly expanding company. Your new company This production company, based in Tournai, is internationally recognized in the construction sector. Next step Interested in this Customer Service job? Apply online now! Does this job offer not completely meet your expectations? Feel free to contact Tiffany Barremaecker (010/233.706).1112072 Accreditation number VG 292/BUOSA W.INT.35 W.SO.35 Brussels n° 00322-406-20121217