As a KYC Managerwithin theGlobal Corporate Bankingteam, you will be responsible for the day-to-day overall management of KYCRelationshipOfficers. You will play a key role in ensuring the business is implementing and maintaining a robust AML/KYC program. Your role will involve managing a team ofaround 5 KYC Relationship Officers, recruiting, performance management, employee development and coaching, training, and staff readiness. You will also be responsible for maintaining oversight and ultimate responsibility for a regionally aligned KYC portfolio.
Job Responsibilities
* Evaluate staff performance and provide feedback via informal discussions, quarterly/semi annual 3+/3- meetings and annual review process. Represent staff's performance during semi-annual Talent review discussions.
* Coordinate and lead regular team meetings where appropriate.
* Provide KYC Relationship Officers with guidance and resources to perform their specified job functions.
* Facilitate the collaboration of ideas and follow-up to recommend the best solutions.
* Provide support in the process of interviewing and hiring new KYC Relationship Officers.
* Manage the team’s pipeline to ensure KYC Lifecycle Events are coordinated with offshore partners in a timely manner; manage and adjust the team’s broader capacity.
* Work with direct manager and regional market leadership to maintain proactive management of client escalations, issues, and other items that require special handling related to KYC Lifecycle Event management.
* Work closely with partners in compliance and other AML/KYC functions to ensure consistent processes are being followed.
Required Qualifications, Capabilities And Skills
* BA/BS or equivalent work experience
* Prior experience in preparing and processing KYC forms
* Client Service or Data Quality and Controls experience
* Strong time management, organizational, planning, and follow-up skills; ability to multi-task effectively
* Strong analytical and problem-solving skills
* Strong interpersonal skills; ability to partner with internal partners and leverage internal resources
* Prior management/supervisory experience; demonstrated leadership ability
* Demonstrated commitment to coaching and people-development
* Ability to use various PC and internet applications and tools to support the KYC process, including reporting, analyzing, and tracking metrics
* Proficient in MS Office applications, especially Excel
Preferred Qualifications, Capabilities And Skills
* Excellent attention to detail
* Strong verbal and written communication skills
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