As a Customer Service OTC, your responsibilities are:
* Manage and process customer orders, returns, and inquiries
* Handling complaints, providing appropriate solutions and alternatives
* Monitoring and updating customer information in the database
* Working closely with other departments to ensure seamless service delivery
Profile:
* Fluent in German and good proficiency in English
* Excellent communication and problem-solving skills
* A keen eye for detail and accuracy
* Ability to work in a fast-paced environment
* Strong knowledge of customer service software, databases, and tools
Our customer offers you:
* A competitive salary and attractive benefit package
* 32 holiday days
* Hybrid work model with one remote day per week
* Opportunities for internal development and career progression
* Structured global onboarding programs to support your integration and success
* Unique opportunities for career advancement in an innovative and international company