Product support engineer

Who we are

At Akkodis, we are one of the global leaders in engineering across IT, aeronautics, energy, and other high-tech sectors. With 50,000 experts in 30 countries, we deliver innovative and sustainable technological solutions for our customers.

??Assignment

sWe are looking for a Product Support Engineer to join one of our clients and act as the key point of contact when product quality or performance issues arise in the field

Your main responsibilities includ

• e:Receiving, analyzing, and debugging product complaints from the field, and escalating new or warranty-related issues to the appropriate tea
• msEvaluating production lines to identify root causes and recurring patternsCollaborating with suppliers when issues originate from third-party componen
• tsLeading cross-functional investigations and determining whether internal testing is sufficient or advanced escalation is requir
• edAssembling and coordinating the right teams, design, development, testing, production — to drive timely resolutio
• nsActing as the liaison between all departments involved, ensuring rapid response and solution implementati
• onPreparing clear, concise one-pagers summarizing issues, investigation steps, and outcomes for future referen
• ceMaintaining accurate documentation of all actions and decisions in Jira or equivalent syste

ms
The prof

ile
Backgr

oundYou hold a Master's degree in Engineering (Mechanical, Electro-Mechanical, Industrial, or equivalent) or have built equivalent expertise through hands-on experie

nce.
Must

• HaveStrong analytical and problem-solving skills, with the ability to quickly diagnose complex i
• ssuesHands-on mindset, comfortable performing tests and managing practical tasks on the g
• roundProven leadership skills and experience coordinating cross-functional
• teamsExperience working in fast-paced, reactive environ
• mentsFamiliarity with Jira or similar task/ticket management
• toolsStrong communication skills to chase teams for updates and drive accountab

ility
Nice t

• o HavePrevious experience in automotive, manufacturing, or high-tech indu
• striesKnowledge of structured problem-solving methodologies (e.g., 8D, 5
• Whys)Experience working with external suppliers on quality or component

issues
Working environment at

• AkkodisDirect link with a Business Manager for personalised
• supportTechnical training to develop your
• skillsCareer prospects in a stimulating envi
• ronmentA corporate culture focused on safety, quality, and inn

ovation
Our recruitment

processStage 1: Initial telephone interview (15 min) with @Kenny, Talent Acqu

isition.Step 2: Interview (60 min) with a Business

Manager.Step 3: Interview (60 min) with the