Location: Cologne, Germany
Employment Type: Full-time
Who We Are
SENA, headquartered in South Korea and the USA, was founded in 1998 to connect people. For over ten years, we have been a global leader in Bluetooth innovations for two-wheel communication.
From motorcycle communication solutions to cycling, outdoor, and industrial markets, SENA has grown into a worldwide leader with distributors, retailers, and OEM partners across the globe.
We are looking for colleagues to join our team immediately to provide excellent customer experiences for German & English or French & English speaking customers. You will assist customers even after purchase, offering advice and solving technical issues.
What We Offer
* Additional vacation days
* Annual bonus
* Employer-funded pension plan
* Employer-funded dental insurance (including family members)
* Tax-free lunch allowance (110 €/month) + 60 € for each personal occasions
* Language training up to 900 € in the first year
* Employee discount
* Company events
* Company parking
Your Profile
* Secondary school diploma or equivalent
* Reliable, committed, and independent work style
* Excellent verbal and written communication skills in German & English or French & English
* Technical knowledge is a plus
* Additional languages (e.g., Italian, Spanish etc.) are advantageous
* Helpdesk experience is a plus
Your Responsibilities
* Assist with product returns, warranty claims, and customer issues in collaboration with the RMA team
* Create technical content for the website (knowledge base) and maintain product information
* Follow up on customer inquiries and escalate tickets when necessary
* Provide support via Zendesk, email, and phone
* Collaborate with teams worldwide
* Participate in team meetings for product updates, communication, releases, and team building
* Test new products and iOS/Android apps for functionality and quality
* Escalate product issues to management and R&D for updates and fixes
* Ensure attention to detail in ticket specifications and customer requirements
* Maintain professional and courteous communication with customers
Interested?
Send your application including salary expectations and earliest start date.
Art der Stelle: Vollzeit
Leistungen:
* Essenszuschuss
* Firmenanlässe
* Firmenschulungen
* Zusätzliche Urlaubstage
Sprache:
* French (Wünschenswert)
* German (Erforderlich)
* Englisch (Erforderlich)
Arbeitsort: Vor Ort