Hi Professionals,
Greetings From Ampstek!!
Hope you are high in your spirits. Please stay safe.
Our client is looking for L1 Support Engineer to join a high-growth organization. If you are interested share you resume sudhakaran.m@ampstek.com
Role: L1 Support Engineer
Location: Mechelen, Belgium(Onsite 5days/Week)
Duration: Contract
Job Description:
* 2+ years experience providing onsite support in an enterprise environment.
* Serve as the first point of contact for IT support requests via phone, email, and ticketing system.
* Respond to service desk requests and fulfil them promptly.
* Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.
* Log, categorize, and prioritize support requests accurately and efficiently.
* Perform password resets and account unlock procedures.
* Basic Knowledge in SCCM, Intune and Jamfpro for managing devices.
* Hands on feet support for Laptop/Desktop, Printer, networking and Installation of OS, Outlook configuration.
* Hardwar Troubleshooting.
* Software Installation & Troubleshooting.
* Strong working knowledge of Windows 11, MAC’s
* Experience with VPN/Wifi/IP/DNS, networking and other enterprise network technologies.
* Follow up on outstanding tickets and ensure timely communication with users regarding their issue status.
* Maintain accurate records of support interactions, resolutions, and escalations within the ticketing system.
* Ability to self-motivate and possess a strong desire to learn new technologies and share knowledge.
Thanks & Regards,
Sudhakaran
IT Recruiter | Europe & UK
Email - sudhakaran.m@ampstek.com
Tel - +44(20)45150009
Ampstek Services Limited