Afarax is looking for a freelance Project Manager Chatbot. We need you!
The project:
Our client in the banking sector, is seeking an experienced Project Manager Chatbot to strengthen their team.
Responsibilities:
* Manage the project lifecycle, including initiation, planning, execution, monitoring and control, and closure
* Gather and document business requirements from stakeholders, including customer experience, marketing, and operations teams
* Collaborate with the solution design team to develop a solution that meets business requirements and is aligned with the company's digital strategy
* Manage the development and testing of the chatbot, including integration with existing digital channels and systems
* Develop and manage project plans, resource allocation plans, and project schedules
* Coordinate with stakeholders, including IT, customer experience, and marketing teams to ensure successful project delivery
* Manage project risks, issues, and changes, and develop mitigation plans as needed
* Develop and manage project budgets
* Ensure that the chatbot is deployed on time, within budget, and to the required quality standards
* Develop and implement a testing and quality assurance plan to ensure that the chatbot meets business requirements and is free from defects
* Collaborate with the operations team to develop a plan for ongoing maintenance and support of the chatbot
Is this you?
* Fluent in English
* French and/or Dutch is a plus to have
* Master degree with relevant experience in similar projects
* Certification in Project Management Methodology is required.
* 10+ years of experience in project management, preferably within a digital channels environment
* Strong understanding of chatbot technology and its applications
* Proven experience in managing projects with multiple stakeholders (including exco level), vendors, and technical teams
* Excellent communication, stakeholder management, and interpersonal skills
* Experience with Agile project management methodologies
* Strong analytical and problem-solving skills
* Authentic
* Yes we will - attitude
How afarax supports you?
* You benefit from our extensive network
* You will have access to projects that fit your expertise
* We help and support you throughout your project
* We offer the possibility to build a valuable and lasting partnership
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