In this role, you will act as the primary point of contact for internal and external stakeholders, including Medical teams and Data Management teams, ensuring smooth collaboration, strong system adoption and effective support processes.
Key Responsibilities:
* Serve as the main contact for assigned functional areas
* Hold regular meetings with designated functional superusers to review project status, discuss challenges, and follow up on action items
* Coordinate and monitor support requests coming through the ticketing system, ensuring requirements are clear and ready for resolution
* Work closely with requestors to refine needs before technical implementation
* Help drive adoption of new tools, processes, and ways of working
What we’re looking for:
* Ability to work independently and manage multiple topics in parallel
* Strong communication and stakeholder-management skills
* Solution-driven mindset with a proactive approach
* Experience in clinical, medical, data management, or regulated environments
* Tech-savvy
What we offer:
* We offer a competitive salary package with extra-legal benefits (possibility to telework and have flexible working hours, 32 days of holiday per year, full electric company car and charging card, hospitalization and groups insurance, lunch vouchers, eco vouchers, mobile phone (data included)
* We commit to support you to perform your assignment under the best conditions (personal coaching, job relevant support / training, 360 degree year end review, …)
* Side activities will be organised regularly, to achieve a close collaboration within our team
* We want to be innovative with our work culture so we involve our consultants, building our company structure & strategy.
* We contribute to a number of charities & support the research and / or the patients in our industry.