Accenture’s ServiceNow Business Group, and one of only 5 Global Strategic Partners with ServiceNow. We help our diverse clients tackle their toughest challenges while unleashing their fullest potential…and then some.
You are:
Based in Belgium, the ServiceNow Architect supports the sales pursuit activities, integrated solution designs, and complex delivery programs for our large-scale clients. This role requires an energetic, confident, and dynamic leader who has solid presentation skills, and strong technical acumen.
Key Responsibilities:
* Support large and complex pre-sales / RFP processes involving multiple technologies:
* Manage/ Coordinate involved technology teams in on- and offshore locations across all aspects of technology relevant to the opportunity
* Develop technical solution design and work with assigned technical architects and cost architects to create corresponding cost estimates
* Present and discuss solutions with client executives
* Present technology solution to internal executive approvers
* Assess the business impact/return on investment for the more complex components of the technology solution
* Facilitate client workshops, document business requirements and develop them into a proposed solution design staffing
* Own the ServiceNow architecture on complex delivery programs
* Mentor and assist with internal staff to develop and improve skills
* Act as customers’ key contact on the proposed technology solution
* Work closely with other technology teams such as Insights and Intelligence, Automation and Technology Consulting to create a holistic technology approach and cost estimate that captures all details, dependencies and assumptions of the technology landscape
* Establishing oneself as a leader in cross-technology issues and risk mitigation
* Ensure solid governance is established on customer engagements
* Grow and maintain knowledge of ServiceNow technologies and relevant competitive information within the Service Management, IT Operations, Customer Service Management, HR, and Security Operations space
Qualifications:
* Deep knowledge of ServiceNow
* Minimum 2 ServiceNow Certifications
* Minimum of 5 years’ experience in Technical Consulting
* Minimum of 5 years’ experience translating technical solution requirements to business requirements and customer outcomes.
* Knowledge of Service Management, ITIL, HR, Security Operations, and Customer Service Management
* Executive presentation experience with business acumen
* Excellent written and oral communication skills in English, Dutch or French are a plus.
* Proven ability to build, manage and foster a team-oriented environment
* Proven ability to work creatively and analytically in a problem-solving environment
* Strong time management skills
* Experience with DevOps and Agile engineering practice
Our offer:
* 13th month + holiday allowance
* Generous time off: With 32 holidays, comprising 20 legal + 12 RTT/ADV days
* Essential tools: We equip you with the necessary tools for success, including laptop, smartphone, mobile subscription and internet at home.
* Hospitalization insurance and extensive group insurance package
* Bonus program: Recognizing and rewarding your exceptional contributions to the team's success.
* Training & learning opportunities: Encouraging continuous growth and skill development to reach your full potential.
* Green & flexible mobility program: Take advantage of our federal mobility budget and FlexRewards. Whether it's a company car, public transportation, bike lease, or even housing and other options, you decide what suits you best.
* Flexrewards: Empowering you to customize your rewards package with our flexible benefits tool to suit your individual needs.
* Discount program: Offering discounts at your favorite (online) shops, so you can enjoy life outside of work.
* Employee shares purchase plan: Providing an opportunity to become a stakeholder in the company's success.
* Eco-cheques: Promoting sustainable living and environmentally-conscious choices.
* And many more!