As a Customer Relations Specialist your responsibilities are:
* Responding promptly and professionally to customer inquiries.
* Managing and resolving customer issues and complaints.
* Processing orders and ensuring timely delivery of products.
* Maintaining accurate customer records and documentation.
* Collaborating with internal teams to address customer needs effectively.
* Providing product information and guidance to clients.
* Monitoring and tracking customer satisfaction levels.
* Contributing to the continuous improvement of customer service processes.
A successful Customer Relations Specialist should have:
* A relevant educational background in a related field.
* Experience in customer service, order management, or a service advisor/coordinator role.
* An interest in and affinity for the healthcare sector.
* Strong communication and problem‑solving skills.
* Proficiency with CRM systems and ERP tools.
* The ability to work well under pressure and meet deadlines.
* Excellent attention to detail and strong organizational skills.
* Fluency in English, Italian, and Spanish; French is considered a plus.
Our partner offers you:
* A competitive monthly salary between €3,600 and €4,200, depending on your experience.
* An attractive benefits package including meal vouchers, eco vouchers, transport allowance, net allowances, various insurances, and more.
* A full‑time position with the possibility to work 2 days per week from home.
* 32 vacation days (including 12 ADV days).
* A dynamic, collaborative, and international work environment in Leuven.
If you are ready to take on this exciting challenge as a Customer Relations Specialist, apply now and join a company that truly values quality, teamwork, and customer satisfaction.