We are looking for a Senior Product Manager to lead the Notifications & Messaging domain at SAP Concur. You will own the full product lifecycle for a platform that touches every major product area and ensure notifications are coordinated, relevant, and drive meaningful user action.
What You'll Do
* Define and own the product strategy for SAP Concur's notifications and messaging infrastructure, aligned with broader platform and business objectives.
* Engage customers, internal stakeholders, and cross-functional partners to identify opportunities for improving message relevance, reducing notification fatigue, and increasing engagement.
* Partner with engineering and UX teams on solution design, architectural trade-offs, and delivery planning across multiple communication channels.
* Own the product backlog and write clear, actionable user stories using agile methodology.
* Coordinate cross-team dependencies—this platform serves every major product vertical, requiring strong governance and stakeholder alignment.
* Define and track KPIs centered on message engagement, delivery reliability, and user action rates to optimize customer value and business impact.
* Drive the Data‑Driven Messaging vision, identifying opportunities to apply AI and machine learning for user profiling, message relevance scoring, and channel optimization.
* Support go‑to‑market strategy for new notification capabilities, ensuring product teams across SAP Concur can effectively leverage the platform.
What You'll Bring
Required Qualifications
* Professional experience building and delivering enterprise B2B SaaS products, with demonstrated ownership of a defined product domain.
* Strategic thinking with commercial acumen—ability to connect customer needs and technical capabilities to measurable business outcomes.
* Strong experience collaborating with engineering teams in agile development environments.
* Proven ability to translate complex technical problems into clear, actionable product requirements that balance scale, reliability, performance, and usability.
* Excellent cross‑functional stakeholder management—comfortable influencing and aligning multiple product teams without direct authority.
* Data‑driven decision‑making mindset with experience defining and tracking product success metrics (KPIs).
* Practical experience delivering AI‑ or ML‑enabled product capabilities.
* Strong understanding of Generative AI concepts (RAG, agentic patterns, prompt design) and their application to product experiences.
* Excellent verbal and written communication skills in English, with the ability to communicate effectively with both executive and engineering audiences.
* Self‑directed, outcome‑oriented mindset with the ability to operate effectively in ambiguous, fast‑moving environments.
Preferred Qualifications
* Experience with messaging platforms, notification systems, email infrastructure, push notification services, or enterprise communications infrastructure.
* Experience with high‑scale, multi‑channel communication systems in enterprise SaaS environments.
* Familiarity with event‑driven architectures, data pipelines, or real‑time processing systems.
* Background in user engagement optimization, behavioral analytics, or personalization systems.
EEO Statement
Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
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