Job Description
•Collaborate with the Cluster Product Owner to scope and structure analysis work aligned with the Payments Tribe’s strategic focus on excellence and client-centricity
· Shaping refinements by providing data-driven insights and structured business analysis
· Ensure these insights are translated into measurable data to measure the evolution of our KPI’s
· Support the integration of "Payment Excellence" capabilities into the local landscape, ensuring end-to-end coverage from initiation to resolution
· Act as lead business analyst on initiative level with focus on automation of exception handling, including deployment of SWIFT Case Manager and ISO20022 compliance, Smart Routing, and AI-driven resolution tools
· Analyse service requests and recurring issues raised by corporate clients, identify pain points and root causes, and propose improvements that reduce request volumes and elevate client satisfaction
· Lead refinement activities: engage stakeholders across different countries engaged in this initiative, document needs and ensure functional alignment across squads
· As a senior business analyst, you are expected to be capable of managing your scope and milestones project based
· Translate business needs into clear, actionable requirements, and ensure alignment across business, functional, and technical teams throughout the delivery cycle
· Foster strong alignment across multi-entity working groups, especially global payment streams
Profil
Education: Bachelor/Master or equivalent by experience in international and SEPA payments + investigations
Languages requirement:
· French: Strong written and spoken communication skills
· English: Strong written and spoken communication skills
· Deutch: Nice to have
Required experience / knowledge At least 10 years of relevant experience
Technical experience
mandatory:
• Experience with conceptual modelling techniques and methods
• Good expertise in MS Office
• Good understanding of IT and testing
• Experience with requirements management
preferable :
Good knowledge of agile metholodogy
Business experience
mandatory:
• Good understanding of work flow processes
preferable:
* Good understanding of payments processing and investigations;
* understanding of the European and global (SWIFT) payment landscape
Soft skills:
· Analytically sharp : Break down complex business situations, detect patterns in data and client feedback, and translate them into actionable requirements with clarity and precision
· Client-focused : Think from the user’s perspective and seek ways to reduce client effort, eliminate recurring pain points, and improve self-sufficiency
· Strong communication skills : Engage with a wide range of stakeholders and bring alignment through clear, structured and solution-oriented collaboration
· Results-driven : Keep business value in sight and shape analysis accordingly, whether that’s reducing lead times, decreasing client contacts or improving data quality
· Solution delivery : Refine Opus/feature requirements, lead intake meetings and organization, drive delivery through effective stakeholder management, ensuring successful implementation and adoption
· International Payments & investigations knowledge : Solid track record in payments, investigations and related operations; a minimum of 10 years’ experience
Informations contractuelles
Work location : 1000 BRUXELLES
Start date : 01/04/2026
End Date : 31/12/2026
Telework : Expectation : 50% on site & 50% homeworking
Travel : Paris or Lisbon 1 max 2 per year
Requirements
· Vous disposez d’un Bachelor en Finance et Assurances ou d’un Master avec orientation économique ou vous avez une expérience probante dans le domaine (min. 5 ans) · Vous avez une excellente connaissance des placements ou des crédits · Vous connaissez la réglementation en matière de placements et en matière de fiscalité et de crédits · Vous êtes disposé.e à vous former régulièrement par rapport à la législation et les règles de conformité dans la matière concernée · Vous êtes précis.e, efficace et avez la fibre commerciale · Votre niveau de français est excellent · Vous êtes flexible, curieux et désireux d'apprendre