Customer Service Coordinator - Swedish + other Scandinavian language
Customer Service | Logistics | Automotive | English + Scandinavian language | Oostakker
Your new company
Volvo Action Service (VAS) supports Volvo Group customers across Europe whenever a vehicle experiences a breakdown. From our site in Oostakker, you work in a highly international environment where service, coordination and operational excellence are key. For the Nordic region, we are looking for a Customer Service Coordinator who enjoys a role with continuous customer contact, multilingual communication and fast‑paced problem‑solving.
Your new role
As a Customer Service Coordinator, you take full ownership of breakdown cases for customers across the Scandinavian markets. You coordinate closely with dealers, technicians and internal teams, ensuring that every case is handled accurately, professionally and within the required timelines. You play a central role in keeping our customers’ vehicles on the road and contribute directly to customer satisfaction.
Your responsibilities include
1. Handling and coordinating international breakdown cases
2. Communicating with dealers, drivers and customers regarding progress and next steps
3. Following up on repair status and ensuring timely updates
4. Thinking proactively and creatively when situations become complex
5. Identifying bottlenecks and contributing to process improvements
6. Acting as the voice of the customer within the organisation
7. Working in rotating shifts (day, evening, night, weekend) as part of our 24/7 operation
Your profile
You are communicative, structured and comfortable working with many different stakeholders. You enjoy taking ownership, staying calm under pressure and keeping an overview in a dynamic environment.
You bring
8. A customer‑oriented and service‑minded approach
9. Strong communication and interpersonal skills
10. The ability to prioritise and structure tasks efficiently
11. A proactive and solution‑oriented mindset
12. Willingness to work in shifts
13. Fluency in English, Swedish and one additional Scandinavian language (Norwegian, Danish or Finnish)
14. Good knowledge of Office 365; experience with digital tools is an asset
What’s in it for you?
15. A competitive salary package
16. Shift allowance, meal vouchers and transport reimbursement
17. A dynamic team with strong team spirit
18. A modern office environment with the right tools
What you need to do now
Are you interested in this role? Please click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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