About the Role
Fujitsu is supporting the European Commission in the adoption and integration of Digital and AI solutions, including LLMs. We are looking for a User Documentation and Training (UDT) Specialist to support end users through high-quality documentation, training, and workshops, ensuring effective adoption of AI-enabled solutions across business processes.
This role is ideal for professionals with experience in AI user enablement, training delivery, and corporate AI adoption, particularly in large institutional environments.
Key Responsibilities
* Write and maintain user manuals for Digital and AI-based solutions
* Produce and maintain web-based documentation (websites, wikis, knowledge bases)
* Prepare and deliver training sessions and workshops on Digital/AI solutions
* Contribute to Digital/AI workshops with business and technical stakeholders
* Support the definition of AI use cases, including integration of AI solutions
* Support the adoption of AI and LLMs in daily work practices and business processes
Required Knowledge & Skills
* Experience in end-user assistance for Digital and AI solutions
* Strong knowledge of presentation tools (e.g. PowerPoint)
* Solid working knowledge of MS Office
* Experience in organising and delivering user training and workshops
* Experience in generic IT support for end users (Office Automation – minimum 1 year)
Mandatory Expertise
* At least 1 year of experience delivering AI-related workshops and training (e.g. prompting) in a corporate environment, ideally comparable to a Directorate-General of the European Commission
* At least 1 year of experience working on AI adoption projects in a similar corporate or institutional environment
* Knowledge of AI prompt engineering
* Hands-on experience supporting AI-enabled tools for business users
Preferred Qualifications
* Education at EQF Level 7 or 8 (Master's degree or higher)
* Experience maintaining websites and/or wikis
* Experience with Data Protection implementation
* Knowledge of IT Security standards (ISO 27001, NIST)
What We Offer
* Opportunity to work on high-impact AI initiatives within the European Commission
* Collaboration in an international, multicultural environment
* A role at the intersection of AI, training, documentation, and user enablement
* Support from a global technology leader — Fujitsu