For one of our trusted clients at the European Commission, we are looking for a production support to join their team :
Tasks as production support
• Advanced Incident management. Monitor production systems, logs and alerts.
• Investigate and resolve incidents within SLA.
• Impediments and defects resolution.
• Handle escalations from L1/L2 support for high-priority or unresolved incidents.
• Supporting the integration of different information systems.
• Perform advanced troubleshooting across applications, middleware, databases, and infrastructure layers.
• Develop and deploy hotfixes or workarounds where applicable.
• Problem Management & Root Cause Elimination.
• Lead deep-dive investigations into recurring or high-impact issues.
• Propose and implement code/configuration fixes or improvements.
• Conduct log analysis, memory dumps, and performance profiling.
• Provide technical risk assessments and rollback strategies.
• Monitor production deployments. Hotfixes, minor and major releases.
• Develop scripts, monitoring solutions, and utilities to reduce manual intervention.
• Enhance observability and self-healing mechanisms.
• Conduct system tuning, stress testing, and bottleneck analysis.
• Recommend scaling strategies and infrastructure optimization.
• Document permanent fixes, advanced troubleshooting steps, and technical notes.
• Information transfer to L2/L1. Updates, new functionalities, known issues and workarounds.
• Monitor Jira Dashboards with impediments and defect resolution.
• Ensures proper update of tickets.
• Mentor L1/L2 teams to increase first-time resolution rate.
• Contribute to best practices, standards, and operational guidelines.
• Experience with production support in cloud native applications.
Skills:
• Very good knowledge of L3 production support.
• Proficiency with Relational DBMS. Oracle. PostgresSQL.
• Very good knowledge of interoperability technology (web services, message-oriented middleware, service oriented bus, event architecture).
• Experience in providing 24x7 support for critical servers, Availability, Performance, Monitoring, Incident response, Preparation, Change management and Capacity management.
• In depth knowledge of JEE 8 or 7 (at least EJB3, JMS, JPA).
• In depth knowledge of Angular +2 (preferably 18).
• In depth knowledge of automatic testing frameworks (jUnit, TestNG, Protractor).
• Experience with SOA webservers.
• Very good experience working in an agile environment.
• Experience with Oracle database.
• Excellent knowledge of PostgreSQL.
• Experience with Weblogic Server.
• Experience with integration tools like Jenkins, Sonar.